Technical Account Manager

1 week ago

Sydney, New South Wales, Australia Amazon Web Services Australia Pty Ltd Full time
5+ years of technical engineering experience

  • Bachelor's degree
  • Software Engineering, SRE and/or external customerfacing experience with the ability to clearly articulate and present to small and large audiences.


You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

  • Act as a single point of contact to Enterprise Accounts
  • Understand your customers outcomes and business goals
  • Make AWS service improvement recommendations that fit with your customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful businesscritical events including product launches, migrations, and modernizations for your customers on AWS
Melbourne, VIC, AUS | Sydney, NSW, AUS

  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customerfacing environment as a technical lead
  • Working knowledge of software development practices and technologies
  • Solid understanding of technology budget management

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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