![Western Power](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Team Leader
1 week ago
Do you want to be part of a team that is dedicated to providing valuable services to the community? This is your chance to join the energy sector at Western Power, where we are committed to building a future powered by clean energy. We are seeking dynamic individuals to become part of our team of experts.
About the Role:
As the Contact Centre Team Leader, you will lead a team of Customer Service representatives who handle various customer requests related to Western Power products and services. Your responsibilities will include:
- Coordinate and manage escalated customer enquiries or complaints.
- Initiate procedural reviews to enhance customer experience.
- Maintain a safe working environment.
- Assist in managing Contact Centre operations during emergencies.
- Support a positive customer experience and uphold Western Power's brand reputation.
- Drive a performance culture within the team.
- Contribute to Customer Service Strategy implementation.
- Support business strategy development for future requirements.
- Promote continuous improvement and innovation.
- Ensure compliance with company standards.
- Monitor and report on KPIs for necessary actions.
About You:
We are looking for someone with the following qualifications and qualities:
- Completion of year 12 with English and Mathematics.
- Strong leadership and interpersonal skills.
- Management/supervisory experience in customer service.
- Excellent communication skills.
- Proficiency in MS Office and PC literacy.
- Experience in handling customer and stakeholder concerns.
Join Western Power:
At Western Power, our team members are instrumental in creating a safe, innovative, and supportive workplace. We value diversity and inclusive work environments. Benefits of joining us include:
- Competitive salary with superannuation.
- Flexible work arrangements.
- Professional Development opportunities.
- Employee recognition and benefits programme.
- Employee Network Groups.
- Additional leave purchase options.
- Salary packaging and other perks.
We are dedicated to diversity and inclusion, welcoming applications from various backgrounds. We are committed to equal employment opportunities for individuals with disabilities and have initiatives in place to support them. We also uphold our commitment to reconciliation in Western Australia.
Join us in shaping the future of Western Australia. Apply now to be part of Western Power's team
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