Contact Centre Team Leader

1 week ago


Perth, Western Australia Western Power Full time

Do you want to be part of a team that is dedicated to providing valuable services to the community? This is your chance to join the energy sector at Western Power, where we are committed to building a future powered by clean energy. We are seeking dynamic individuals to become part of our team of experts.

About the Role:

As the Contact Centre Team Leader, you will lead a team of Customer Service representatives who handle various customer requests related to Western Power products and services. Your responsibilities will include:

  • Coordinate and manage escalated customer enquiries or complaints.
  • Initiate procedural reviews to enhance customer experience.
  • Maintain a safe working environment.
  • Assist in managing Contact Centre operations during emergencies.
  • Support a positive customer experience and uphold Western Power's brand reputation.
  • Drive a performance culture within the team.
  • Contribute to Customer Service Strategy implementation.
  • Support business strategy development for future requirements.
  • Promote continuous improvement and innovation.
  • Ensure compliance with company standards.
  • Monitor and report on KPIs for necessary actions.

About You:

We are looking for someone with the following qualifications and qualities:

  • Completion of year 12 with English and Mathematics.
  • Strong leadership and interpersonal skills.
  • Management/supervisory experience in customer service.
  • Excellent communication skills.
  • Proficiency in MS Office and PC literacy.
  • Experience in handling customer and stakeholder concerns.

Join Western Power:

At Western Power, our team members are instrumental in creating a safe, innovative, and supportive workplace. We value diversity and inclusive work environments. Benefits of joining us include:

  • Competitive salary with superannuation.
  • Flexible work arrangements.
  • Professional Development opportunities.
  • Employee recognition and benefits programme.
  • Employee Network Groups.
  • Additional leave purchase options.
  • Salary packaging and other perks.

We are dedicated to diversity and inclusion, welcoming applications from various backgrounds. We are committed to equal employment opportunities for individuals with disabilities and have initiatives in place to support them. We also uphold our commitment to reconciliation in Western Australia.

Join us in shaping the future of Western Australia. Apply now to be part of Western Power's team



  • Perth, Western Australia SilverChain Full time

    Team Leader | Contact Centre 12 months fixed term full time opportunity Hybrid working flexibility, WFH and the office Osborne Park location parking availableThe opportunitySilverchain has an immediate opportunity for an experienced Team Leader to join our Osborne Park Contact Centre on a 12 months' fixed term full time basis. The Contact Centre is a...


  • Perth, Western Australia Adecco Full time

    Our Client is seeking to recruit Passport Contact Centre Officers for immediate start.Client DetailsOur Federal Government Client is seeking to recruit Passport Contact Centre Officers for immediate start.DescriptionTasks include: Respond to customer enquiries received through service delivery channels, predominantly via phone to provide accurate information...


  • Perth, Western Australia Adecco Full time

    Our Client is seeking to recruit Passport Contact Centre Officers for immediate start. MUST BE AUSTRALIAN CITIZENClient DetailsOur Federal Government Client is seeking to recruit Passport Contact Centre Officers for immediate start. Must be Australian CitizenDescriptionTasks include: Respond to customer enquiries received through service delivery channels,...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Manager Business Banking Contact CentreDo work that matters.The Business Banking Contact Centre supports a range of business customer's financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private...


  • Perth, Western Australia Bankwest Full time

    Do work that matters.The Business Banking Contact Centre supports a range of business customer's financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.You'll be joining the Business...


  • Perth, Western Australia Commonwealth Bank Full time

    Do work that matters.The Business Banking Contact Centre supports a range of business customer's financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business customers.You'll be joining the Business and Private Banking...

  • Marketing Team Leader

    2 weeks ago


    Perth, Western Australia Universal Business Team Full time

    The Company Aquatec Equipment is the leading supplier of pond, outdoor water garden and water feature equipment throughout Australia and New Zealand. Aquatec Equipment are a team of passionate people, their mission is to help individuals discover, create, and enjoy outstanding living spaces.The Role Aquatec Equipment is rapidly growing and are seeking an...

  • Support Team Member

    2 weeks ago


    Perth, Western Australia FIRST CONTACT Full time

    Location:Perth Salary: AUD Industry StandardsThere is now an exciting opportunity to join the team of a dynamic international company.The Support Team Member is multi-skilled, trained and knowledgeable in all First Contact properties. It is the responsibility & duty of the Support Team Member to assist in covering periods of leave, sick days and high...

  • Support Team Member

    1 week ago


    Perth, Western Australia FIRST CONTACT Full time

    Location: Perth, Perth CBD Salary: AUD Industry StandardsThere is now an exciting opportunity to join the team of a dynamic international company.The Support Team Member is multi-skilled, trained and knowledgeable in all First Contact properties. It is the responsibility & duty of the Support Team Member to assist in covering periods of leave, sick days and...


  • Perth, Western Australia Regional Express Full time

    Customer Contact Centre Consultant Rex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...


  • Perth, Western Australia Regional Express (Rex) Full time

    Customer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...


  • Perth, Western Australia FIRST CONTACT Full time

    Location:Perth Salary: AUD Industry StandardsWho is First Contact?First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (plus many more), to deliver the...


  • Perth, Western Australia Automic Group Full time

    Investor Contact Centre (Call Campaign) | CasualPosted:13/05/2024Closing Date:24/05/2024Job Type: CasualLocation: PerthJob Category: Investor ServicesAbout UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide...


  • Perth, Western Australia Team Relax Full time

    About UsFor almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Leader, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This is a hybrid role 50% of your time in the office, and 50% at home, providing enhanced flexibility and worklife balance. All you...

  • Team Leader

    1 week ago


    Perth, Western Australia Capability Scotland Full time

    If you're looking for the next step on your career in social care, you've just discovered it. About the Role We are looking to recruit a Team Leader who will support our Service Manager in managing our team. As an experienced social care practitioner, you will ensure that our people continue to receive exceptional, person-centred support we provide by being...

  • Team Leader

    2 weeks ago


    Perth, Western Australia AndersElite Professional Recruitment Full time

    Team Leader:Contract Type: ContractLocation: Perth WAIndustry:Contact Name: Jennie ElkingtonContact Phone: Date Published: 09May2023Team Leader Perth ParkingGovernment contract roleStart ASAP to end July 2023Perth CBDRole DescriptionThe team is responsible for the management of the Perth Parking policy, programs, projects, and initiatives with the aim of...

  • Team Leader

    1 week ago


    Perth, Western Australia KinCare Full time

    We are looking for an experienced Team Leader to support and develop a team of 45+ passionate community workers who provide a wide range of in-home care services to the elderly around Perth and surrounding regions.In this role, you'll drive positive change as you provide coaching, ongoing support, and direction to a geographically dispersed team with the...

  • Team Leader

    2 weeks ago


    Perth, Western Australia KinCare Full time

    Job DescriptionAbout the RoleWe are looking for an experienced Team Leader to support and develop a team of 45+ passionate community workers who provide a wide range of in-home care services to the elderly around Perth and surrounding regions. In this role, you'll drive positive change as you provide coaching, ongoing support, and direction to a...

  • Team Leader

    2 weeks ago


    Perth, Western Australia Icon Group Full time

    AdministrationPerthFull TimeIcon Cancer Centre AustraliaTeam Leader (Practice Management) - Icon Cancer Centre MidlandWe're looking for a new team leaderThe Team leader role will oversee the operation our specialist consultants (e.g., Urologists, Breast Surgeons) in the practice management division our centre (which also offers cancer treatments via our day...