Technical Consultant

1 week ago


Artarmon, New South Wales, Australia MicroChannel Full time

About Us

With outstanding credentials, an experienced team, and over 100+ Awards received from Microsoft, SAP, Sage, MYOB, Qlik and Körber, FUJIFILM MicroChannel is one of Australia's most respected business solutions and technology providers.


Founded in 1995, FUJIFILM MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large businesses, corporate divisions, government agencies, and enterprise organisations.


Job Overview

FUJIFILM MicroChannel is on the look out for an L2 Technical Consultant to join our rapidly expanding shared services team.

Our Artarmon office is looking for a mid-level IT infrastructure consultant to provide guidance to our small to medium sized customers.


Why Join Our Team
-
Hybrid Work

Enjoy the freedom and flexibility of hybrid work, allowing you to work from anywhere and achieve a better work-life balance.

-
Full-Time and Long-Term Opportunity
We highly value long-term commitment and strive to provide a fulfilling experience throughout your journey with us.
-
Trainings and Certifications
We prioritise staff's professional growth through significant investments in training and certifications, empowering them to excel in their careers.

About the Role

Armed with extensive knowledge in Microsoft technologies, the Technical Consultant (Level 2) - will join our Sydney operations to demonstrate exemplary communication skills, ensuring that customers receive clear guidance throughout their desktop, server support journey of our small to mid-sized accounts.


As you thrive in our collaborative work culture, you will play an integral role in bolstering our company's reputation for delivering top-notch customer support to FUJIFILM MicroChannel's valued clients.


What You'll Do

  • Provide desktop, server support to FUJIFILM MicroChannel clients.
  • Attend to level 2 cases. Level 1 cases will also be attended when needed.
  • Troubleshoot cloud, network, and server problems.
  • Update and document changes to clients.
  • Communicate effectively with managers and other team members, ensuring they always have a clear understanding of technical issues and their resolutions.
  • Follow company processes, industry best practices, and internal procedures.
  • Deliver IT projects.
  • Provide recommendations for clients and their systems.
  • Conduct and managed scheduled maintenance for clients.

What You Need to Succeed

  • Experience in supporting, troubleshooting, and deploying Microsoft Windows server and desktop operating systems.
  • Experience in Microsoft base infrastructure Azure.
  • Microsoft Certified Professional (2012 or higher)
  • Competent with DNS, internet, routing, and network troubleshooting.
  • Experience in Firewall technologies
  • Experience with server virtualization e.g. Hyper-V, VMware, Citrix etc.,
  • Experience with Veeam backup and replication.
  • Experience with SharePoint and Microsoft Teams.

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