Salesforce Administrator

Company Description

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our reverse vending machines enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again - time after time. In QLD and WA we partner with Containers for Change to provide convenient options for our customers to recycle their beverage containers in the hopes to encourage them to join the Clean Loop Recycling revolution

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

**Job Description**:
**What you’ll be doing**:

- Manage and maintain TCA’s Salesforce platform, ensuring it remains reliable, secure and scalable.
- Develop and implement Salesforce configuration changes, including custom objects, fields, page layouts, validation rules, process builders, and workflows.
- Collaborate with stakeholders to gather requirements and implement necessary customisations and enhancements to support business objectives.
- Provide end-user training and support, creating and maintaining documentation and training materials to ensure smooth user adoption.
- Oversee Salesforce Field Service operations, including scheduling, dispatching, and work order management, to optimise field service efficiency.
- Troubleshoot and resolve technical issues related to the Salesforce platform and work closely with Salesforce support as needed.
- Monitor system performance and usage, identifying areas for improvement and providing recommendations to ensure continuous improvement.
- Be knowledgeable on Salesforce updates, releases and best practices, ensuring the company's Salesforce platform remains up-to-date and compliant.
- Support other back-end system activities as needed.

**Qualifications**:
To be a successful Salesforce Administrator you will have:

- 3+ years of experience as a Salesforce Administrator, ideally with a focus on Salesforce Field Service.
- Salesforce Administrator Certification (ADM-201); Advanced Administrator Certification (ADM-211) and Field Service Lightning Consultant Certification preferred.
- Proficient in Salesforce Sales and Service Clouds.
- Knowledge of Salesforce development using Apex, Visualforce, and Lightning components is desirable.
- Strong ability to communicate clearly with both internal and external stakeholders.
- Previous experience training and coaching internal team members on Salesforce.
- Proficient in Microsoft Suite, in particular Microsoft Excel.
- Analytical mindset with strong problem-solving and critical thinking abilities.
- Ability to work both independently and collaboratively in a fast-paced, dynamic environment.

Additional Information

Does this sound like you? If so we would love to hear from you