![Suncorp Group](https://media.trabajo.org/img/noimg.jpg)
Reporting Manager, Customer Advocate
2 weeks ago
- Flexible working locations of Brisbane, Sydney or Melbourne
- Working with customer data to drive oversight to Senior Leadership and the Board
The Reporting Manager plays a critical role in ensuring that our Group Customer Advocate (GCA) function meets all data and reporting requirements across the Group.
You will be responsible for generating detailed reports and providing actionable insights for the Board, Senior Leadership, and key business stakeholders.
A major focus of the role is analysing data related to customer complaints and vulnerabilities, aiming to improve customer satisfaction through informed decision-making.
This position involves fostering a collaborative environment to ensure effective data management and reporting.As a hands-on leader, you will be responsible for developing and maintaining reporting systems, conducting data analysis, and interacting with senior stakeholders.
If you enjoy translating complex data into meaningful insights and working across departments, this role could be the perfect fit for you.
What you'll do
- Deliver reports and insights focusing on key customer issues, such as complaints and customer vulnerability, and combine this data with other sources
- Accountable for the preparation and governance of monthly reporting, ensuring alignment with the business cycle, including contributions to the CEO Report, ELT Customer Committee report, and any Board report requirements
- Contribute to senior leadership forums with actionable insights that drive meaningful change for customers, using clear and concise verbal and written communication
- Influence senior business stakeholders to drive and implement changes that positively impact customers, demonstrating leadership aligned with Suncorp Group values
- Ensure all outputs meet legislative and regulatory requirements by collaborating with Business Risk and Compliance teams, thereby minimising Suncorp's exposure to regulatory penalties
What you'll bring
- Relevant tertiary qualification in Business, Finance, or Commerce
- 8+ years in a leadership reporting, analytics, or datacentric role, with proven ability to manage seniorlevel stakeholders and influence change
- Handson experience with SQL and Python (R also considered), along with advanced skills in MS Excel
- Strong communication skills, including the ability to work with both technical and business stakeholders to articulate findings, request information, and translate business needs into technical requirements
- Advanced project management experience, with a proven track record of leading largescale initiatives, identifying opportunities, and managing risks
- Proficiency in data visualization tools like Tableau, QlikView, or Power BI, with a demonstrated understanding of database structures in financial or operational systems
What we can offer
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Advertised: 03 May 2024 AUS Eastern Standard Time
Applications close: 31 May 2024 AUS Eastern Standard Time
-
Reporting Manager, Customer Advocate
7 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full time12-month full-time/part-time contract - Flexible working locations of Brisbane, Sydney or Melbourne - Working with customer data to drive oversight to Senior Leadership and the Board The Reporting Manager plays a critical role in ensuring that our Group Customer Advocate (GCA) function meets all data and reporting requirements across the Group. You will be...
-
Customer Advocate
4 weeks ago
Sydney, Australia Bendigo & Adelaide Bank Full time**About the role and team** The Customer Advocate Office is the heartbeat of the organisation in representing the Customer. We consult with, listen to, understand, and prioritise what the Customer is seeking from the organisation. We have a full-time permanent opportunity for a Customer Advocate. Reporting to the Chief of Staff, you are the ‘Champion of...
-
Manager, Customer Advocate Office
2 weeks ago
Sydney, Australia NSW Government -icare Full timeBring analytical mindset and people skills to the Customer Advocate at icare - Permanent, **PART- TIME (3-4 days)**, Sydney CBD location - Hybrid working environment, offering attractive salary (pro rated) **About the Role** Support the activities of the Customer Advocate Office to enable the Customer Advocate to help schemes deliver fair customer...
-
Customer Advocate
2 weeks ago
Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full timeAbout the role and teamThe Customer Advocate Office is the heartbeat of the organisation in representing the Customer. We consult with, listen to, understand, and prioritise what the Customer is seeking from the organisation.We have a full-time permanent opportunity for a Customer Advocate. Reporting to the Chief of Staff, you are the 'Champion of the Voice...
-
Customer Advocate Lead
2 weeks ago
Sydney, Australia Bendigo & Adelaide Bank Full time**Customer Advocate Lead** **Closing Date**:28 May 2024 **About the role and team** As our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group’s products, services, systems and processes to see where we can improve. The...
-
Customer Advocate Lead
2 weeks ago
Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full timeCustomer Advocate LeadClosing Date:28 May 2024About the role and teamAs our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role will support this...
-
Customer Advocate Lead
2 weeks ago
Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full timeCustomer Advocate LeadClosing Date: 28 May 2024About the role and teamAs our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role will support...
-
Customer Success Advocate
2 weeks ago
Sydney, New South Wales, Australia hatch Full timeThis is a Customer Success Advocate - Creative Industry Project Management Software role with Streamtime based in Sydney, Australia Streamtime --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Success Advocate - Creative Industry Project...
-
Sydney, Australia Rabobank Full timeRabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. The Conduct & Integrity Officer Australia & New...
-
Sales Advocate Specialist
2 weeks ago
Sydney, New South Wales, Australia Found People Full timeFamily Friendly Company with a great Culture Cutting Edge Technology Company with an exciting future Great Career Progression opportunity and $$About the companyAward Winning Audio Visual / ICT Digital Integration company locatedclose to Brisbane CBD. They have a family orientated environment and friendly supportive team. At the forefront of their industry,...
-
Sydney, New South Wales, Australia Rabobank Full timeRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.The Conduct & Integrity Officer Australia & New Zealand &...
-
Customer Advocate
4 weeks ago
Sydney, Australia Hatch Full time** This role is at Flare (not for Hatch)** Hatch is supporting Flare to find a great Customer Advocate (Consumer) to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flare. **About the role at Flare** As a...
-
Service Level
2 weeks ago
Sydney Inner Suburbs, Australia Suncorp Group Full timeBrisbane OR Sydney - Great time to join the SIAM function after a significant transformation - Build on your PowerBI and ServiceNow reporting experience - Hybrid working, collaborative and supportive environment We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every...
-
Enterprise Solutions Advocate
2 weeks ago
Sydney, New South Wales, Australia Atlassian Full timeWorking at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part...
-
Reporting Advisor
2 months ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Permanent role**: - **Implement balanced, ethical decisions based on external perspectives, facts, data and our risk appetite to deliver growth**: - **Newcastle or Sydney location** The Reporting Advisor will work closely with the Reporting & Insights Senior Advisor across all activities that ensure GIO meet contract obligations and provide claims teams...
-
Reporting Advisor
4 weeks ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Permanent role**: - **Implement balanced, ethical decisions based on external perspectives, facts, data and our risk appetite to deliver growth**: - **Newcastle or Sydney location** The Reporting Advisor will work closely with the Reporting & Insights Senior Advisor across all activities that ensure GIO meet contract obligations and provide claims teams...
-
Reporting Advisor
2 weeks ago
Sydney Inner Suburbs, Australia Suncorp Group Full timePermanent role:- Implement balanced, ethical decisions based on external perspectives, facts, data and our risk appetite to deliver growth:Newcastle or Sydney locationThe Reporting Advisor will work closely with the Reporting & Insights Senior Advisor across all activities that ensure GIO meet contract obligations and provide claims teams with required...
-
Client Advocate
4 weeks ago
Sydney, Australia Adecco Full timeGreat salary with fantastic benefits - Full Time - Monday to Friday, no weekend work - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class administration & customer service skills in a professional and community-driven environment. As a client advocate and first point of contact for patients when they...
-
Executive Manager, Customer Complaints
2 weeks ago
Sydney Inner Suburbs, Australia Suncorp Group Full timeAre you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal role with unique responsibilities. You'll be at the helm of shaping our approach to customer advocacy, ensuring consumer interests are protected, transparency is enhanced, and...
-
Manager - Performance Reporting
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Manager - Performance Reporting** ***Lead the Data Revolution at DCS: Where Analytics Meets Real-World Impact **Grade**:Clerk Grade 11/12 **Salary**:$139,787-$161,663 + Superannuation **Location**:Parramatta or Sydney **Closing Date**:Monday 8th July 2024 [at 9:59am] **About the Building Commission NSW** The new Building Commission NSW has been...