Customer Advocate

4 months ago

Sydney, Australia Hatch Full time

** This role is at Flare (not for Hatch)**

Hatch is supporting Flare to find a great Customer Advocate (Consumer) to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flare.

**About the role at Flare**

As a Customer Advocate in our Consumer Experience Team, you’ll play a key role in supporting customers with the adoption and usage of Flare’s financial and non-financial products including employee benefits and salary packaging.

You’ll have the opportunity to collaborate with like-minded individuals and excel in a dynamic and inclusive environment. You’ll come together with your team two days per week in the Sydney CBD office, with flexibility to work from home on the other days.

**What You Bring to the Table**
- 1-2 years customer service or call centre experience
- Experience in a fast-paced start-up or financial services company (preferred)
- Experience in financial services or novated leasing (desirable, but not essential)
- Diploma in Financial Service or RG146 certificate (desirable, but not essential)
- Effective and courteous communication with strong customer command
- Motivation to resolve simple and complex issues with a high degree of ownership
- Team player with a willingness to collaborate to solve problems
- Curiosity, creative thinking and collaboration
- Capacity to manage multiple tasks with competing priorities

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Verbal communication - Speaks clearly to convey information effectively to a target audience
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flare.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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