Technical Account Manager, Australia

2 weeks ago

Sydney, New South Wales, Australia Rippling Full time

About Rippling


Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.


By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes.

Take onboarding, for example.

With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).


About the role


Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as a foundational member of our Global TAM team.

As part of our dedicated Technical Account Management organization, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling's product suite.

You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling's customers, all while providing an impeccable customer experience along the way.

If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place

What you will do

  • Ensure customer satisfaction for Rippling's Australiabased customers and take ownership of retaining a book of business
  • Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to USbased customers expanding into Australia
  • Foster strong crossfunctional partnerships and represent the Voice of the Customer for Australian customer needs
  • Drive increased adoption of key features, new product releases, and best practices
  • Swiftly prioritize and resolve critical customer issues
  • Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
  • Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows
  • Master the full suite of Rippling products to provide comprehensive advice

What you will need

  • 3+ years of work experience at a SaaS company in a customerfacing role
  • Experience with payroll required, bonus points for health insurance, HRIS, or IT
  • Excellent at time management, prioritizing tasks, and adapting on a daytoday basis
  • Proven experience as an account manager with a scaled book of business
  • Track record of building strong customer relationships
  • Hunger to work extremely hard on a growing team
  • Stellar written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Passion for enabling both customers and internal teams
  • Interest in actively working with product and engineering team

Additional Information
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

li-hybrid

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