Service Desk Analyst

2 weeks ago

Chullora, New South Wales, Australia Fantastic Furniture Full time

WHO ARE WE
We're all about making life fantastic for our team and our customers. We're not into corporate jargon or hierarchy.

We're known for being unconventional; for allowing our team members to be themselves; for supporting our people to develop great careers; and most importantly having FUN When you join us, you're joining a passionate team who are committed to being learners, collaborators, and changemakers.


YOUR NEW ROLE

The role also supports all other Information Technology Initiatives whilst actively participating in the Service Delivery of IT projects to internal customers.


YOU WILL BE RESPONSIBLE FOR:

  • Respond to incidents raised via the IT Service Desk
  • Obtain and record all relevant details, capturing minimum required information as indicated in the Knowledge base
  • Ensure tickets are assigned correctly, if unable to resolve within the service desk escalate the appropriate team or external resource as per the escalation process documented in the Knowledge Base
  • Engage and notify Service Desk Manager when a major incident is identified
  • Responsible for providing current status, managing caller's expectations by providing current service level
  • Monitor existing tickets and escalate to the Service Desk Manager if in risk of missing the service level targets
  • Responsible for the endtoend service level attainment for assigned tickets

TO BE SUCESSFUL IN THE ROLE, YOU WILL REQUIRE:

  • Working Experience of Current Microsoft Office Productivity Suite
  • Thorough knowledge of current Microsoft Operating Systems (Desktop and Server)
  • Ability to act quickly in fastpaced and dynamic environment
  • Strong interpersonal and communication skills, both written and verbal
  • Commitment to providing outstanding customer service and demonstrate strong interpersonal skills
  • Ability to Multitask and Work Well Under Pressure

THE PERKS

Be rewarded with a competitive salary package, incentives and awesome staff discounts both on Fantastic Furniture products and our wider Greenlit group brands (plus access discounts with over 350+retailers through our rewards platform) We're committed to providing you with a healthy work/life balance, flexibility and range of health and wellbeing programs.

We'll make sure you're supported by programs to develop you both in the role you're in now and the role you want in the future
If you think we could be your perfect match, we'd love to chat

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