Credit Support Officer

3 weeks ago

Chullora, Australia Volkswagen Financial Services Australia Full time

**Credit Support Officer**:
**Job Details**

**Volkswagen Financial Services Australia** is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with **Volkswagen Financial Services Australia. **Our core value is integrity and we seek like-minded individuals to join our thriving business.

**Our Benefits**:12% superannuation, generous bonus scheme attracting our standard superannuation rate, five weeks loyalty annual leave program, access to subsidised vehicle lease program, birthday leave, gym membership, free on-site parking and more.

**The Role**: We are currently looking for a Credit Support Officer to join our Commercial Credit department to assist in performing the day to day operational activities and controls related to Commercial Credit in conjunction with the Commercial Credit Manager. This role will also be required to assist with implementing front line monitoring controls for the Dealer and Fleet Portfolios and driving continuous improvement in processes and service within Commercial Credit.

**Roles and Responsibilities**:

- Assist Commercial Credit Analysts by working alongside on Credit related requests, documenting and managing the workflow
- Manage any Commercial Credit Committee Meeting structures and processes
- Log and Follow-up Credit Conditions (both Pre & Post monitoring) to ensure that they are met in a timely manner
- Reporting and analyse trends - identify and report on early warning signs as developed by Marktfolge and raise with Commercial Credit Manager to develop action plan with Commercial Credit Analysts/Relationship Managers
- Work together with Commercial Credit Manager and Commercial Credit Analysts to ensure that the annual reviews are tracked and completed by the due date
- Control filing processes of key security documentation and working files
- Develop and implement the front office monitoring and control processes for Corporate Customer warning signs
- Manage monitoring processes day to day with Commercial Credit Analysts
- Coordinate and take lead on dealer settlement and changes in curtailment structures
- Process Legal Invoices and re-invoice dealer network and oversee legal costs are borne by the relevant party
- Liaise, in consultation with Credit Analysts/Manager, with external Lawyers on various legal matter including, but not limited to, deed of priorities, mortgages, variation and setup documents
- Ensuring all KPI and SLAs are met
- Prepare and continually update and improve Credit Policies, Work Instructions and templates
- Tertiary qualification in Business or Finance
- 2 years' experience in an admin or credit support role, automotive industry experience is desirable.
- Demonstrated ability to identify and develop alternative solutions to problem
- Well-developed written and communication skills and the ability to actively and accurately listen and influence all parties required
- Strong organisational skills and computer skills required
- Ability to self-learn and work autonomously

When you join VWFSA you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand. If you meet the above criteria and would like to join our team click APPLY NOW

**Location**
- 24 Muir Road Chullora 2190

**Category**
- Permanent

**Work Type**
- Full time

**Video**

**Applications Close On**
- 05/07/2024 at 5:00 PM

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