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Duty Manager
3 months ago
. Duty Manager/Assist the Front Office Management team with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out. Requirement .
- Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.
- Ensure room revenue is accounted for by monitoring departures report and that associates are following correct credit procedures on day of departure and nightly credit check.
- Regular print-out of back up reports on a shift-to-shift basis.
- Works closely with Housekeeping for an efficient turnaround of rooms and room status.
- Effectively communicate and disperses all and any relevant information via shift handover, logbooks, guest history, traces and by attending the regular Shift Leaders meetings and the Morning Hotel Operations meeting 'Showtime' in the absence of the Front Office Manager or Assistant Front Office Manager.
- Ensures GSA's have balanced their work prior to their departure and assist them where needed.
- Ensures that all billing instructions are accurate and clear.
- Reports any potential credit risks immediately to Front Office Manager or Credit Manager.
- Maintains and Balances Shift Leader float.
- Ensures there is sufficient supply of stationery and hotel keys.
- Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
