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Customer Service Officer

3 months ago

Parramatta, New South Wales, Australia Ampersand Full time

Pay Rate:
$32/hr + Super

  • Contract Length : 12 months + Possibility for extension
  • Location: Parramatta + Hybrid Flexibility

Key functions of this role include:

  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign nonstandard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
  • Ability to confidently use multiple technology platforms and databases
  • Must adhere and meet to Contact Centre KPI's on a daily and monthly basis
- _

Key skills and attributes you will require to be successful in this role include:

  • Strong commitment to customer service
  • Display resilience and courage
  • Manage self, including accountability and initiative
  • Communicate effectively
  • Think and solve problems
  • Strong technical experience, with the ability to use multiple technology platforms and databases

Essential Requirements

  • Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
- _
For more information, please