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Customer Service Representative

2 months ago

Parramatta, New South Wales, Australia Quay Appointments Full time
Customer Service Officer/ Call Centre

Quay Appointments is seeking a skilled and compassionate Customer Service Officer/ Call Centre operator to join our team.

Key Responsibilities:
  • Respond to inquiries and provide accurate information to callers in a professional and courteous manner.
  • Assist with resolving issues and concerns through effective communication and problem-solving skills.
  • Document and maintain accurate records of customer interactions in the database.
  • Collaborate with team members to ensure a seamless and consistent service experience.
  • Stay informed about government policies and procedures to address queries effectively.
Requirements:
  • Previous experience in a call centre or customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Proficient in using computer systems and databases.
  • Knowledge of government policies and procedures is a plus.
Benefits:
  • Gain valuable experience working with a reputable NSW Government Agency.
  • Collaborative and supportive team environment.
  • Varying shifts available.

If you are enthusiastic, customer-focused, and ready to add value in a new role, please submit your updated CV here.