Customer Support Consultant

2 weeks ago


Melbourne, Victoria, Australia Startek Full time

Start Date:
Thursday 16th February Mulitple positions up for grabs

  • Temp role (23 weeks) working in our William Street Office
  • Opportunity to move onto a fulltime contract with one of our clients
  • Rotating Roster: Monday to Saturday, 9:00am to 6:00pm

The role we want to fill

We are currently recruiting Customer Support Consultants to join our call centre, representing a major retailer of electrical and white goods with retail outlets located across the country.

As a Customer Support Consultant you will be speaking to 'premium service' retail customers. The role will be a mix of Inbound calls and live chat. The scope of work is wide and you will have the support required to deliver exceptional customer service.

We see you as the voice of the company and want you to delight our customers whilst provide a 'One Stop' seamless service, taking ownership on every call to achieve the best possible outcome.


Details you need to know:

  • Start Date
    : Thursday 16th February 2023:
  • Work from our CBD William Street Office.
  • Rotating Roster
    :Monday to Saturday, 9:00am to 6:00pm:
  • 2-3 week casual contract with a potential to be extended or offered a fixed term 12 month contract with Startek Australia
  • Casual Pay Rate
    :$30.95 p/hr + super

About You:

  • A true passion for exceeding customer's expectations
  • Exceptional verbal & written communication skills
  • Active listening skills with the ability to empathise
  • Excellent time management skills and cool under pressure
  • Ability to negotiate positive outcomes for customers
  • Great attention to detail

What you'll Get in Return

  • Work with a large respected retail client
  • Opportunity to get established with a leading global organisation
  • Exciting Reward & Recognition program that run fun activities and awards
  • Our own Social Club + much more

Who we are at Startek

Startek is a global outsourcing and technology services company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels.

Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

sponsor
  • Consultant, Customer

    2 weeks ago


    Melbourne, Victoria, Australia National Australia Bank Full time

    Consultant, Customer & Banker ExperienceJob no: 792532Business unit: Business and PrivatePrimary position location: 395 Bourke St, Melbourne, VICWork type: Permanent Full timeRegion: VIC- Melbourne CBD- Bring strategic thinking and analysis to solve real issues for customers and bankers:Be supported and encouraged to grow your career at NABIt's more than a...


  • Melbourne, Victoria, Australia Henry Schein One Full time

    Flexible working arrangements - WFH Clost to public transport links Worldwide career progression and opportunities for personal developmentHenry Schein One (HSO) provides a multitude of services in the dental sector. With Henry Schein one we work with two dental practice management systems; EXACT (Software of Excellence) which is server based and Dentally...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Probe Asia Pacific Pty Ltd Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...


  • Melbourne, Victoria, Australia Employee Matters Pty Ltd Full time

    Executive Role in a growing company working with Enterprises in a Public Sector Opportunity to develop this handson role.What is TamblaTambla is an innovative enterpriseHCM software company delivering intelligent workforce solutions with large "shift-based" workforces. Providing a range of companies (including government and the private enterprise) with the...


  • Melbourne, Victoria, Australia It Miami Llc Full time

    We are looking for a Customer Implementation Consultant to join our TeamAre you passionate about understanding a client's business need and translating these into technical requirements?We are looking for someone who is highly driven, determined, and self-motivated to join our Customer Implementation team We are looking for a Customer Implementation...


  • Melbourne, Victoria, Australia It Miami Llc Full time

    We are looking for a Customer Implementation Consultant to join our TeamAre you passionate about understanding a client's business need and translating these into technical requirements?We are looking for someone who ishighly driven, determined,andself-motivatedto join our Customer Implementation teamWe are looking for a Customer Implementation Consultant to...


  • Melbourne, Victoria, Australia It Miami Llc Full time

    We are looking for a Customer Implementation Consultant to join our TeamAre you passionate about understanding a client's business need and translating these into technical requirements?We are looking for someone who ishighly driven, determined,andself-motivatedto join our Customer Implementation teamWe are looking for a Customer Implementation Consultant to...


  • Melbourne, Victoria, Australia NES Global Talent Full time

    Apply: Customer Care Consultant - Part TimeReference:JO Our client, Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care teamIdeally, the candidate will be avaliable to work 2 days per week, being Wednesday and Thursdays onsite in Scoresby.The successful candidate will play an...


  • Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: VIC- Melbourne CBDIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have...


  • Melbourne, Victoria, Australia Shore Solutions Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world We're an awardwinning global outsourcer providing contact center and back office services on behalf of our global...

  • Customer Consultant

    2 weeks ago


    Melbourne, Victoria, Australia Canon Full time

    Genuine investment in your training and development:Varied role with genuine flexibility:- **South Melbourne locationAbout UsCanon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.When you join Canon...


  • Melbourne, Victoria, Australia It Miami Llc Full time

    We are looking for a Customer Implementation Consultant to join our TeamAre you passionate about understanding a client's business need and translating these into technical requirements?We are looking for someone who is highly driven, determined, and self-motivated to join our Customer Implementation team We are looking for a Customer Implementation...


  • Melbourne, Victoria, Australia CUBE Full time

    Role: Customer Consulting LeadLocation**:Australia (Remote-first)Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the...


  • Melbourne, Victoria, Australia AIA Group Ltd Full time

    Customer Service Consultant - HealthBE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer...


  • Melbourne, Victoria, Australia AIA Group Ltd Full time

    Customer Service ConsultantBE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer Service...

  • Customer Support

    2 weeks ago


    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Customer Support & Administrative AssistantClayton OfficeMore about the role: Administrative tasks Entering invoices into the system Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded Manage incoming calls and handle queries & complaints Coordinating with other departments, such...


  • Melbourne, Victoria, Australia Shore Solutions Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world We're an awardwinning global outsourcer providing contact center and back office services on behalf of our global...


  • Melbourne, Victoria, Australia Evotix Ehs Academy Evotix Limited Full time

    We are looking for a Customer Implementation Consultant to join our Team Are you passionate about understanding a client's business need and translating these into technical requirements? We are looking for someone who is highly driven, determined, and self-motivated to join our Customer Implementation team Who We Are: We are Evotix, and our mission is to...


  • Melbourne, Victoria, Australia EnergyAustralia Full time

    Customer Welfare Consultant - Multiple Roles:Job no 507356Work type Full Time PermanentLocation VictoriaCategories Customer Services, Call Centre, Available for ReferralAbout the teamThe Energy Assist Team is responsible for working with our most vulnerable customers to assist and help resolve the impact of financial hardship by providing tailored payment...