Customer Welfare Consultant
2 weeks ago
Customer Welfare Consultant - Multiple Roles:
Job no 507356
Work type Full Time Permanent
Location Victoria
Categories Customer Services, Call Centre, Available for Referral
About the team
The Energy Assist Team is responsible for working with our most vulnerable customers to assist and help resolve the impact of financial hardship by providing tailored payment solutions.
We are passionate about building and delivering an exceptional experience for our customers. We are a small team, so teamwork is at the heart of everything we do.We have weekly coaching sessions, huddles, and team meetings so we can interact collaboratively and continuously look at ways to improve our services and processes for our customers.
We have our team days in the office once a week.About the role
As a Customer Welfare Consultant, you will work closely with our customers to identify those who are experiencing financial hardship as defined under Energy Australia's hardship policy.
This will include identifying customers' situations, understanding their needs, organising payments plans, billing enquiries, advising on energy efficiency, liaising with internal and external stakeholders and finding creative solutions to resolve customer issues.
About You
You must also possess a strong work ethic, team spirit, positive personality, and patience. A creative problem solver with the ability to work within set parameters.
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