Return to Work Manager

2 weeks ago

Brisbane, Queensland, Australia Affinity Education Full time

Why work for Affinity?

Affinity Education Group (AEG) is a leading early education and childcare provider, currently operating more than 220 centres across Australia, and over 5,500 staff. Our goal is to instill a lifelong love of learning in every child who attends our centres in their first five years. We believe all our staff contribute to creating a sense of belonging through cooperation, teamwork, and winning attitudes. In addition, we're dedicated to providing a safe environment for our families, staff and communities through our professionalism and respect for one another.

Who we are:

We offer a professional yet fun environment when interacting with our families, communities, and staff and live by our Affinity Values – Creating Shining Stars, Deliver Outstanding Professionalism, Being Completely Connected, Going Above and Beyond, Living the Team Spirit and Having Serious Fun

What we're looking for:

This position is responsible for high volume, end-to-end management of workers compensation claims. With your ability to exercise empathy as well as resilience, you will provide timely and efficient claims and injury management to facilitate a safe and durable return to work experience of our injured employees.

The role:

  • Ensuring effective case management of all Workers Compensation Claims
  • Undertaking early intervention to ensure the case management plan effectively meets the needs of the relevant parties, while monitoring costs.
  • Managing effective WC rehabilitation and case management, with emphasis on early intervention and return to work.
  • Ensuring effective accident/incident investigations and risk assessments are conducted in a timely, impartial and outcome focused manner.
  • Assist in workers compensation weekly payments, Insurer Wage reimbursements and monthly reconciliation
  • Assisting in determining cover according to relevant legislation and case law by obtaining appropriate information from the staff member, health care provider(s), and supervisor
  • Providing leadership of the WC function, ensuring management of insurances and costs and the provision of effective case management
  • Taking responsibility for the effective WC and rehabilitation management nationally. Provide first point contact in relation to premium information requests.
  • Providing support and advice to AEG with respect to all Workers Compensation matters, how to use the Affinity Safety Alert System and the Return-to-Work Process.
  • Work collaboratively with Managers on all aspects of activities relating to Return to Work, rehabilitation initiatives, reasonable adjustments, injury prevention and safe return to work after a workplace injury has occurred and assist in non-work-related medical conditions.

About you:

  • Workplace Rehabilitation & Return to Work Coordinator Accreditation
  • Minimum 3 years' experience in similar Return to Work role
  • Proven ability to effectively lead the management of workers compensation claims management
  • Ability to work within a team and autonomously where needed to achieve required outcomes within specified deadlines/time frames
  • Comprehensive knowledge of worker's compensation legislations, processes, and management of common law claims
  • Highly developed interpersonal, verbal and written communication skills with the ability to lead, persuade, negotiate, consult with, and provide advice on workers compensation claims management and rehabilitation issues
  • Excellent written and interpersonal communication skills.
  • Ability to prioritise and manage competing workloads and priorities.
  • A positive and friendly demeanour with a strong customer service focus.
  • High attention to detail.
  • Adaptability and flexibility to changing work environments and requirements.

Benefits:

  • Attractive salary package
  • Amazing Brisbane CBD office
  • Flexible working arrangement
  • 50% discount on childcare gap fees
  • Fitness and Lifestyle Group memberships
  • A professional culture and supportive work environment
  • Career advancement opportunities

Permanent Full-time position, Monday to Friday, 38 hours per week, based in Brisbane (CBD).

Feel positive. Feel proud. Make new friends. IT'S YOUR TIME TO SHINE - Apply now

At Affinity, we are dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity. We believe that diversity enhances our ability to serve the children, families, and communities we support, and we offer equal opportunities in all aspects of employment. Our Safety Commitment prioritizes the safety, rights, and wellbeing of children, as well as the rights and responsibilities of our employees and their families. We are committed to providing a safe and healthy work environment, promoting open communication, and maintaining a workplace that is respectful and inclusive for all.

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