Deployment Coordinator

1 week ago

Sydney, New South Wales, Australia Teletrac Navman Full time

This role will be responsible for the deployment of all relevant installation movements of Teletrac Navman products and book install-related work, communicating effectively through the installer network.

Responsibilities and Duties

  • To be a contributing member of the Global Field Service and Deployment team
  • Through available internal and external contractor resources, manage the deployment of TTN solutions, for new
and existing customers through coordination and scheduling of installation and service work.

  • Resolve escalated service requirements.
  • Support existing customers with RMA repairs, work orders & TOW to the installer network.
  • Ensure orders, resource engagements are processed within a designated timeframe.
  • Maintain professional, timely and clear communication with installers, contractors, customers, and others involved
in the process.

  • Provide a contact point with customers to obtain the level of customer satisfaction they require.
  • Recognize/identify at risk situations, liaising with appropriate internal support to ensure that an issues or problems
are resolved in an appropriate and timely manner.

  • Liaise with installers and customer to manage the planning of project work.
  • Accountable for service delivery performance in Australia, New Zealand and other regions as required.
  • Keep key stakeholders informed about installation schedules and manage solution implementation across multiple
sites/premises.

  • Validate installation services performed.
  • Manage customer billing and vendor payment.
  • Schedule internal Field Technicians [where applicable].
  • Support internal partners where required.
  • High level of customer service skills both facetoface & over the phone.
  • Display a high level of selfmotivation.
  • Willingness to take ownership & be held accountable.
  • Ability to work within a fastpaced positive culture, supporting a strong team environment.
  • Strong desire to succeed with a desire for organizational progression.
  • Strong written and verbal communication skills with the ability to communicate effectively at all levels.
  • Ability to work autonomously.
  • Positive and enthusiastic approach and attitude
  • Strong organizational and interpersonal skills
  • High attention to detail and a strong ability to multitask.
  • Time management & prioritisation skills
  • Able to work with a diverse array of people, challenging in a nonconfrontational way and builds successful
working relationships.

  • Working knowledge of GPS & fleet management technology a bonus but not necessary
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