Domestic Family Violence Intake Officer

1 week ago

Sydney, New South Wales, Australia SSI Full time

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.

Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants.

Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.


  • Full Time permanent role | Working 35 hours per week.
  • Sydney South West based location
  • Attractive Remuneration Package | Salary packaging benefits
  • Work within NSW Multicultural DFV Service which offers Domestic and Family Violence programs through culturally responsive services to women from culturally and linguistically diverse (CALD) backgrounds in Southwestern Sydney
About Us

SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia.

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.


SSI supports individuals, children, families, and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Role


This is an opportunity that is driven by purpose and will create positive outcomes for women, children and families at risk.

The DFV Support Officer will work within NSW Multicultural DFV Service which offers Domestic and Family Violence programs through culturally responsive services to women from culturally and linguistically diverse (CALD) backgrounds in Southwestern Sydney


The key purpose of this role will be to efficiently monitor, screen and triage all general enquiries and referrals received via main reception line or shared mailbox.

This role reports directly to the Director of the DFV Centre and will work closely with the practitioners to undertake data related tasks, general clerical & admin work of the service.

Key Responsibilities

  • Complete initial screening and assessment of referrals to identify eligibility and main presenting risks or concerns
  • Respond to DFV practitioner requests for brokerage support and maintain mobile phone/voucher registers and databases. Manage calendar bookings for meeting rooms, travel requests from staff and car bookings and safe phone stock ensuring phones are charged and ready for distribution
  • Provide holistic wrap around support to women through general referral, form filling and advocacy support. Occasional outreach support to attend court and other appointments may be required
  • Develop awareness and understanding of other services in the South West Sydney providing support to women experiencing domestic violence
  • Review and contribute to updating program processes and procedural documents. Complete monthly reporting on client trends/needs/barriers identified during intake process
Essential Criteria

  • Experience in working with women, children and their families impacted by domestic and family violence;
  • Demonstrated experience in working with culturally and linguistically diverse communities and knowledge of barriers impacting on migrants and refugees;
  • Knowledge and skills to ensure the provision of culturally, gender and ageappropriate services to clients;
  • Excellent administrative and coordination skills
About our Benefits

  • Salary packaging options to receive up to $15,900 of your salary taxfree meaning more takehome pay
  • Access to inhouse training and learning opportunities for professional development and growth.
  • Access to our inhouse wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process


At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

To Apply

Applications close Friday 1st March 2024


A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.


Our commitment to Diversity:

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve.

We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services.

We are open to discussing flexible working arrangements and encourage our people to explore new

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