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Intake and Registration Officer
3 months ago
A fantastic opportunity on a 4 months contract with the possibility for an extension or a potential to go permanent. Attractive hourly rate and based in Campbelltown NSW or Mount Gravatt Queensland.
Successful candidate will need to have: WWCC (working with children check), Police check and NDIS workers check (self-funded).
About the Organisation:
The Intake and Registration Officer role is responsible for undertaking intake and registration services for carers accessing support provided by this not-for-profit organization across NSW and QLD service areas. The objective of the role is work with carers primarily over the phone to access information, complete the intake and registration process and triage calls based on carers immediate needs. The new Carer Gateway Services have been created in the context of national reforms and represents an exciting new era for the delivery of innovative carer services.
Reporting to Coordinator Intake, this role will involve:
- Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement.
- Provide Intake and Registration services to carers as outlined in the Carer Support Framework
- Triage the calls effectively, providing support to carers in crisis and linking them in with further supports and/or transferring to the Emergency respite team.
- Providing service navigation and managing appointment schedules for planning teams
- Ensuring the service approach incorporates the following service principles: Carer Focused, Practical and Flexible, Inclusive
- Providing a quality service which carers will find welcoming, and inclusive.
- Develop support relationships with carers which are positive.
Ideal candidate:
We are looking for candidates with excellent communication and customer service skills and previous experience in non-for-profit/disability/aged care sector.
- Call centre background in a similar industry is essential.
- Good level of empathy and ability to communicate clearly.
- Ability to cope in a busy call centre environment.
- Successful candidate will need to have: WWCC (working with children check), Police check and NDIS workers check (self-funded)
Why apply with Hudson?
Wondering which agency to contact for your next contracting role? At Hudson, we value our contractors. With over 25 years of experience and networks in the government sector we strive on building a long and lasting relationship with you. You are not just another application to us. We work hard to offer you exceptional opportunities over and again, searching extensively for the best fit for both you and our client Want to know more? Apply now
How to Apply:
To submit your application, please click Apply Now For a confidential discussion and more information please contact me on
Reference number: BBBH238091
Profession:Administration & Office SupportCustomer Service
Administration & Office SupportCustomer Service
Administration & Office SupportCustomer Service
Company: Hudson Australia
Date posted: 15th May, 2024
