IT Service Delivery Lead

1 week ago

Sydney, New South Wales, Australia NSW Government -NSW Electoral Commission Full time

_Gain extensive experience delivering ICT projects working on various types of election events _
-
_Great work/ life balance with Flex Days Off in addition to Annual Leave_
-
_Join a great team of individuals with a supportive environment _

_About the Role_
The role implements the client support strategy and provides technical support to end user device services.

The role is temporary until 31 December 2024 with possible extension/ongoing

_ About the NSW Electoral Commission_


The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales.

Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.


Our work includes:

  • Running elections.
  • Communicating and engaging with the public and our stakeholders; and
  • Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018

_ What we offer_

  • Opportunity to work on large scale events and assist your local community
  • Career development opportunities
  • Employee Assistance Program
  • Work/Life balance (35 hour working week)
  • Access to Fitness Passport for eligible staff

Essential requirements

  • Relevant tertiary qualifications
  • Experience managing and developing a team of IT support staff
  • Experience leading event driven ICT teams including rostering of staff
  • Experience managing ICT rollouts across multiple sites
  • Experience working in an IT service delivery (ITSM) environment and designing/implementing IT process improvements
  • Expertise in working with internal and external stakeholders and holding regular stakeholder meetings
  • Experience working in project based work and knowledge of project management principles
  • Politically neutral with no affiliation to political parties or lobbyists/campaigners
  • Satisfactory criminal record check result

_ How to apply_

  • Describe a time when you have had conflicting deadlines. How did you negotiate with stakeholders and still deliver a project within expectations (maximum 300 words)
  • Describe a time when you have identified, recommended and successfully implemented a process improvement or project which affected the operations of multiple business units or the whole of organisation. Briefly outline the steps you took. (maximum 300 words)


You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.

For further information regarding the role please download the Role Description

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

_ Other Information_


A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement, but required to be in the office fulltime when an election is being delivered

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