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Claims Specialist

3 months ago


Macquarie Park, Australia Coles Full time

JOB DESCRIPTION

We've been serving Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only make a difference to millions of Aussie lives, but also witness your impact.

About the team

The Coles Group Self Insurance team safeguards our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail, and our Supply Chain business. We provide support to our Team Members, aiding in their recovery and return to work, as well as their successful reintegration into activities that matter most to them.

About the role

We have an exciting opportunity available for a Tail Claims Specialist – Workers Compensation and are ready to welcome a dynamic individual to our thriving workplace. Join our diverse team in NSW and contribute to the positive difference in our injured Team Members' lives daily, knowing that your talent and hard work serve an important purpose. Enjoy a hybrid work environment that offers a perfect balance between working from home and connecting with the team in the office.

Reporting to the Claims Team Manager, you'll be responsible for efficiently managing a tail claims portfolio. You will:

  • Proactively manage a portfolio of workers' compensation claims following state laws and policies to assist Injured Team Members with long-term injuries, supporting treatment and recovery while ensuring their correct entitlements and rights awareness.
  • Determine ongoing liability on complex claims.
  • Facilitate the resolution of workers' compensation claims with a focus on engaging injured team members and treatment providers to enhance understanding, collaboration, and continuous improvement in claims management.
  • Coordinate services that aid our injured team members in achieving a return to work.
  • Manage external service and health providers, gathering information to effectively handle the claim and support recovery.

About you and your skills

To excel in this role, you'll need a profound understanding and experience in engaging and supporting customers during challenging situations. Ideally, you should possess 2+ years of claims management experience in workers' compensation; however, candidates with experience in other insurance practices or transferable skills will also be considered.

You should also have:

  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office suite.
  • Experience with Claims or Electronic Information Management systems.

Advance your career, take the next step

At Coles Group, it's not just about the perks (though you get those too), it's about being part of a team that invests in your well-being and professional growth, where recognizing your contributions is standard. With a commitment to diversity, inclusivity, and flexibility (including work-from-home options, additional leave, and parental entitlements), we strive to create a gender-equitable team and a culture as diverse and welcoming as the communities we serve. We value applications from individuals of all ages, backgrounds, abilities, sexual orientations, and gender identities.

We are committed to accommodating candidates with disabilities throughout our recruitment process, ensuring equal opportunities for all. Learn more in the 'Our Recruitment Process' section on our careers site.