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Technical Specialist

2 months ago


Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role

We are seeking a highly skilled Technical Specialist to join our team at 3001 DXC Technology Australia Pty Limited. As a Technical Specialist, you will play a critical role in providing technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects.

Key Responsibilities

  • Deliver prompt and effective specialist technical claims advice to Case Managers
  • Work closely with Case Managers to provide guidance and support to maximise outcomes
  • Provide guidance and lead discussions on technical aspects of the claim with stakeholders
  • Ensure compliance with all legislation, industry codes, and company policies
  • Monitor industry developments to continuously develop knowledge of insurance guidelines, policy changes, and modifications
  • Identify opportunities to review, develop, and modify processes, procedures, standards, and guidelines that support innovation, improved performance, and improved customer experience
  • Assist Case Managers in conducting ongoing 'risk assessment' and segmentation of claims through case conference process
  • Work closely with Claims Officers, Case Managers, and Injury Management Advisors to develop a strategic case management action plan for each claim

Requirements

  • Sound technical knowledge, including legal qualifications and/or minimum of 3 years' experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
  • Strong working knowledge of the NSW Workers Compensation Act 1987
  • Flexibility and ability to adapt to change
  • Demonstrated experience in supporting Claims Officers coaching, decision making, and technical claims management
  • Ability to follow rules and regulations
  • Demonstrated ability to work towards set targets and compliance measures
  • Intermediate computer literacy

About DXC Technology

DXC Technology is a leading provider of IT services and solutions. We help global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Our Culture and Benefits

We are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

We are an Equal Opportunity Employer

We welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.