Hotel Services Coordinator

2 weeks ago

Waterloo, Australia St Vincent de Paul Society Full time

Job No:

VIN3217
***
Location:
Waterloo
***:
-
Generous Salary & NFP salary packaging tax-free benefits: increasing annual pay package to $15k:


  • Lead and coordinate a team of dedicated staff to provide an exceptional service to residents:
-
Part-time | 30.4 hours per week, some flexibility on days & pattern of hours.


The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.


The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.


Your new role:


As the
Hotel Services Coordinator, you will provide hospitality, environmental and administration services at Frederic House, ensuring high-quality resident care at all times.

Using your excellent management & interpersonal skills, you will be leading and motivating a diverse team to deliver exceptional service to residents.


The Service:


Frederic House is an aged care facility specifically for men who have mental health needs, who may be using substances and have experienced homelessness.

At
Frederic House, we strive to enhance the physical, social, and emotional well-being of each individual in our care.

You will be joining a supportive and inclusive team where you can contribute meaningfully to the community and make a real difference to people's lives.


Your responsibilities:

  • Lead and inspire the Frederic House Accommodation team to successfully implement the Strategic Plan
  • Oversee and manage a diverse team, including Administrative, Care Services, and Catering staff
  • Ensure the delivery of exceptional care and hospitality services to residents
  • Collaborate with the Residential Care Manager and staff to ensure seamless coordination of Clinical, Care, Hospitality, and Environmental services
  • Maintain highquality environmental and hotel services that meet the needs of residents
  • Manage Administration staff and work closely with the State Support Office to ensure accurate Resident Agreements, Resident Trust Accounts, and Resident Rent Ledgers
  • Oversee residents' access to their own funds and trust accounts
  • Maintain operational interactions with the Office of the Trustee and Guardian on behalf of residents
  • Assist with budget planning and financial management within delegated responsibilities
  • Ensure compliance with legal and care requirements of Resident Agreements
  • Oversee regulatory compliance and accreditation processes, ensuring adherence to Aged Care outcomes

You will need:

  • Relevant tertiary qualification/s in a relevant discipline.
  • High level and significant demonstrable experience in managing drug and alcohol, mental health or other health related services.
  • Knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol rehabilitation, mental health, legal assistance, income support, employment service providers, training and accommodation.
  • Previous management experience including operations management.
  • Demonstrated ability to lead multiple teams and/or coordinate multiple projects.
  • Demonstrated ability to manage and develop staff.
  • Demonstrable understanding of the issues related to managing programs and services.
  • Demonstrated understanding of Quality Improvement.
  • Demonstrated understanding of managing a service towards the achievement of accreditation standards.
This is our

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