Hotel Services Coordinator

4 months ago

Waterloo, Australia St Vincent de Paul Society Full time

**Job No**:
**VIN3217**
***

**Location**:
**Waterloo**
***:

- **Generous Salary & NFP salary packaging tax-free benefits: increasing annual pay package to $15k**:

- **Lead and coordinate a team of dedicated staff to provide an exceptional service to residents**:

- **Part-time | 30.4 hours per week, some flexibility on days & pattern of hours.**

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

**Your new role**:
As the **Hotel Services Coordinator**, you will provide hospitality, environmental and administration services at Frederic House, ensuring high-quality resident care at all times. Using your excellent management & interpersonal skills, you will be leading and motivating a diverse team to deliver exceptional service to residents.

**The Service**:
Frederic House is an aged care facility specifically for men who have mental health needs, who may be using substances and have experienced homelessness. At** Frederic House,** we strive to enhance the physical, social, and emotional well-being of each individual in our care. You will be joining a supportive and inclusive team where you can contribute meaningfully to the community and make a real difference to people's lives.

**Your responsibilities**:

- Lead and inspire the Frederic House Accommodation team to successfully implement the Strategic Plan
- Oversee and manage a diverse team, including Administrative, Care Services, and Catering staff
- Ensure the delivery of exceptional care and hospitality services to residents
- Collaborate with the Residential Care Manager and staff to ensure seamless coordination of Clinical, Care, Hospitality, and Environmental services
- Maintain high-quality environmental and hotel services that meet the needs of residents
- Manage Administration staff and work closely with the State Support Office to ensure accurate Resident Agreements, Resident Trust Accounts, and Resident Rent Ledgers
- Oversee residents' access to their own funds and trust accounts
- Maintain operational interactions with the Office of the Trustee and Guardian on behalf of residents
- Assist with budget planning and financial management within delegated responsibilities
- Ensure compliance with legal and care requirements of Resident Agreements
- Oversee regulatory compliance and accreditation processes, ensuring adherence to Aged Care outcomes

**You will need**:

- Relevant tertiary qualification/s in a relevant discipline.
- High level and significant demonstrable experience in managing drug and alcohol, mental health or other health related services.
- Knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol rehabilitation, mental health, legal assistance, income support, employment service providers, training and accommodation.
- Previous management experience including operations management.
- Demonstrated ability to lead multiple teams and/or coordinate multiple projects.
- Demonstrated ability to manage and develop staff.
- Demonstrable understanding of the issues related to managing programs and services.
- Demonstrated understanding of Quality Improvement.
- Demonstrated understanding of managing a service towards the achievement of accreditation standards.

This is our

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