Student Experience Coordinator

2 weeks ago

Waterloo, Australia Navitas Full time

About the role:

A crucial college role in driving a positive and inclusive student experience.

Key Responsibilities:

Pre-Arrival & Orientation

  • Update prearrival online units and other prearrival materials
  • Work with the Student and Academic Services team to send Welcome messages and prearrival information to students prior to course start date
  • Work with Student and Academic Services team to monitor completion of any prearrival tasks, following up with individual students where necessary
  • Organise online meetings for student queries prior to arrival
  • Source and make up student Welcome Packs, periodically reviewing the content and quality
  • Coordinate the Orientation program for all cohorts in collaboration with the appropriate stakeholders ensuring all compliance requirements are met

Student Events and Engagement

  • Design the student social program with input from the Student Support Team and Student Representative Council
  • Organise and deliver social programs for students within the allocated budget
  • Assist in leading and mentoring the Student Representative Council
  • Assist in recruiting and coordinating team of student volunteers to act as buddies to new students
  • Complete stocktake of all Orientation/Celebration of Success stock every semester
  • Utilise technology to enhance communication, social networking, associated with our student cohorts from prearrival to alumni, promoting all events widely, creating stories for official Taylors College social media in liaison with marketing team
  • Produce and send out weekly student newsletter
  • Assist in the coordination of Celebration of Success across all programs in conjunction with appropriate stakeholders

Student Services Support

  • Maintain a professional, safe, clean and welcoming environment
  • Ensure student handbooks, FAQs and Student Support pages are up to date
  • Assist students with their enquiries, signposting them to the relevant person
  • Assist in marketing events, campus tours and visits from prospective students, parents, agents and others
  • Create contacts with International Student organisations, promoting relevant events, resources and information to students

Admin

  • Obtain student feedback and measure impact of activities and Student Experience initiatives
  • Provide monthly reports to the Senior Leadership Team on service provision, participation rates and general student experience
  • Contribute to the continuous improvement, quality assurance, policy and procedures, relating to student experience and student support in the college
  • Support colleagues in the Student Success Team, assisting others with tasks as required in peak periods
  • Assist with any other reasonable campus duties as required by the Senior Leadership Team

Qualifications and Selection Criteria

Essential:

  • A proactive and energetic disposition
  • Strong communication skills
  • Ability to work full time on campus
  • Valid working with Children Check

Desirable:

  • Customer Service
  • Event management
  • Keen sense of learning and growth
  • Ability to problem solve
  • Ability to work in a multidisciplinary environment

What we can offer you:

  • Training and professional development in the academic administration of the College
  • Collaborating with the lively and innovative Academic Registry Team
  • Variety of tasks that change throughout the academic year
  • Support and ability to grow in your administrative skills
  • Partnership with the University of Sydney
  • Close to public transport
  • Working from home flexibility and flexible working hours
  • Contribute to the success of students' education

About us
Navitas is a leading global education provider that has helped generations of learners transform their lives through education.

We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.


Diversity and Inclusion
Navitas promotes and embraces an inclusive and diversified workforce.

We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.


How to apply
Applications close on 28/06/2024 however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

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