Continuous Improvement Specialist

1 week ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Continuous Improvement Specialist | Adelaide, Brisbane or Sydney based

At Allianz, we are proud to belong to one of the most renowned insurance and asset management brands globally, with a team as diverse as the world itself.

We deeply value our customers, that's why we recruit top-tier individuals to reinforce our dedication to securing the future of our customers, partners, and the community, ensuring we are prepared when the time comes.

We offer a work environment where everyone feels they fit in, fostering a culture of continuous learning, growth, and international opportunities. Join us to share your thoughts, get motivated, contribute, and take pride in being part of an organization that conducts impactful work, addressing crucial matters like climate change, mental health, and overall well-being.

Let's look after tomorrow, together shaping a brighter future for all.

Your role will involve

  • Spotting chances and schemes for process enhancement to boost efficiency and enhance customer satisfaction.
  • Guiding a specific batch of Continuous Improvement projects and initiatives employing a methodology and structure for Improvement such as Lean Six Sigma
  • Defining and recording customer needs and the business rationale/charter
  • Recognizing issue/opportunity declarations, process flows, hurdles and examining root causes to establish resolutions.
  • Collaborating with stakeholders across various departments on project efforts and process assessment

About you

  • Validation of effectively overseeing process improvements and project execution
  • Familiarity and practice in Lean Six Sigma
  • Preferably in the financial services sector with expertise in Contact Centre, intermediary business management, complaints handling, digital services, or strategy and implementation
  • Outstanding oral and written communication skills, capable of articulating with precision and influence
  • Ability to adapt and be flexible in a fast-paced environment

What you will receive

  • Being a member of a team that is open-minded, helpful, and genuinely concentrated on customer results.
  • A sense of inclusion in the workplace, where you are embraced and empowered to bring your true self to work.
  • An employer who is dedicated to endorsing your work/life equilibrium and is always open to discussions about flexible & remote work options.
  • Access to a plethora of on-demand learning resources and programs, aiding you in steering your career growth.
  • Insurance products. Bargains and perks across numerous retail, tech, and travel labels, and promotions relating to health and wellness.
  • Initiatives to bolster your financial well-being through specially priced Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our recommendation reward program.
  • The chance to participate in our Employee Share Purchase Initiative- have a stake in your company.

About Allianz

At Allianz, we value each aspect that makes you distinctively you. We advocate for an impartial workplace that celebrates diversification and inclusivity, where individuals of all gender identities, age groups, faiths, sexual orientations, capacities, and employment statuses are not merely welcomed, but deeply appreciated for the viewpoints and talents they contribute to work. We are dedicated to nurturing an environment where everyone can flourish, evolve, and share their individual perspectives for our holistic success and achieve their utmost potential.

Alterations and assistance

If you need any support and modifications to equitably partake in our selection process, we encourage you to contact us for a private discussion.

Join us. Let's cultivate tomorrow.

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