Customer Service Consultants

1 week ago

Scoresby, Victoria, Australia DFP Recruitment Services Full time

Job description:

About the Company:

Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to the Miele brand.

The role:

Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser.


Miele are seeking customer focused applicants to join their service team based in the contact center in Scoresby With full training provided this is an amazing opportunity to step into a role and build your career with the Miele brand.

As a Customer Service Consultant you will play an integral role by providing excellent service support to customers and assisting them with their enquiries.

Motivated and positive, you will have demonstrated experience working in a busy and high volume customer service role and be capable of providing outstanding service to Miele customers.


Your responsibilities will incorporate:

  • Delivering an exceptional experience and enjoy interacting with customers to identify their needs;
  • Creating a simple and brilliant customer experience, offering solutions that best meet the customers' needs; you're not afraid to get in and do some troubleshooting on basic technical issues;
  • Building strong relationships and confidently coach customers through technical issues
  • Management and first call resolution of customer concerns
  • Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers

To be considered for this position you will demonstrate the following capabilities:

  • People who have Customer Service experience; whether that is working in a contact centre, hospitality or retail
  • Proven experience in solving problems;
  • The ability to build customer relationships quickly
  • Can learn and use new systems rapidly;
  • Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
  • The proven ability to meet KPI's

Benefits

  • The office is located at the Caribbean Park, World-Class business destination, surrounded by parklands and walking tracks creating a healthy and inspiring environment.
  • Secure onsite free car parking
  • Onsite childcare facilities
  • Other onsite facilities include Gym and Café
  • You will be set up for success With 2 weeks classroombased training, 23 weeks of sidebyside support and ongoing coaching

27th March 2023 and work 37.5 hours over a 6 days rotating roster. The centre operates
**Monday - Friday 8am

  • 7pm** and

Saturday 9am-5pm. With a rotational roster you will work

one Saturday every 4 weeks.

Working from home flexibility (max 2 days) will be offered after 3 months based on performance

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

  • Customer Service Consultants

    7 days ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and...

  • Customer Service Consultants

    7 days ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:_"Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser"._Our client, Miele Australia is an independent family owned company who have been in...

  • Customer Service Consultant

    1 week ago

    Scoresby, Victoria, Australia Chandler Macleod Full time

    "Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser"About the Company:Our client, Miele Australia is an independent family-owned company who have been in operation for over 120 years. The...

  • Customer Service Consultants

    7 days ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and...

  • Customer Service Consultant

    1 week ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser.Our client, Miele Australia is an independent family-owned company who have been in...

  • Customer Consultant

    7 days ago

    Scoresby, Victoria, Australia Blackwoods Full time

    Opportunities to grow and develop your career Build your career with Blackwoods, part of Wesfarmers Monday Friday opportunityThe OpportunityA great starter role if you are looking to build their careerAs a Customer Consultant, you will be part of a broader team that provide support to our customers and Account Manager Team. You will contribute to success by...

  • Customer Service Consultants

    7 days ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:Miele Australia is an independent family-owned company who have been in operation for over 120 years. Miele are the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and service of...

  • Customer Service Consultants

    1 week ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:We are proud to partner with Miele Australia, an independent family-owned company who have been in operation for over 120 years. Miele are the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality,...

  • Customer Consultant

    7 days ago

    Scoresby, Victoria, Australia Blackwoods Full time

    The OpportunityA great starter role if you are looking to build their careerAs a Customer Consultant, you will be part of a broader team that provide support to our customers and Account Manager Team. You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important...

  • Customer Care Consultant

    7 days ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:Our client, Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care teamYour responsibilities will include: Dispatch Service Orders to engineers, scheduling and confirming bookings. Ensures customer inquiries are escalated in accordance with the Service Level...

  • Customer Service Officer

    7 days ago

    Scoresby, Victoria, Australia New Start Full time

    Immediate StartWe are looking for an enthusiastic Customer Care Consultant to join our customer service team based in Scoresby VIC, to provide an exceptional level of service to our growing customer base.Your key responsibilities include but not limited to:Inform customers of new product range and services where applicable Understanding customer's sales...

  • Customer Care Consultant

    7 days ago

    Scoresby, Victoria, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies Permanent fulltime opportunity for an ambitious individual with skill & career development Company share plan & our fantastic WorkPerks program. Monday to Friday positionYOUR OPPORTUNITYDue to exciting growth within the business, we are looking for a dynamic Customer Care Consultant...

  • Customer Service

    1 week ago

    Scoresby, Victoria, Australia APS Group Full time

    About the Company:APS have partnered with one of Australia's leading Consumer Electronics and Home Appliance brands, to assist them in finding their next customer service officers to join their vibrant call centre team on a 12-month fixed term contract, with the possibility of view to permanent.Shifts available: Monday to Friday, 8.30am 4.30pm Monday to...

  • Customer Service Officer

    1 week ago

    Scoresby, Victoria, Australia CSR Full time

    CSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.The OpportunityWithin our Victorian Bradford and Monier customer service team we...

  • Customer Service Advisor

    1 week ago

    Scoresby, Victoria, Australia Cummins Inc. Full time

    Customer Service Advisor - PartsDescriptionCustomer Service Advisor - PARTSOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your...

  • Customer Service Officer

    1 week ago

    Scoresby, Victoria, Australia Page Personnel Full time

    Temporary to Permanent Role- $32 - $34 Plus Superannuation Per HourAbout Our Client:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:High-volume sales order data entry of customer orders, daily, using SAP. Answering inbound calls from customers. Forwarding customer feedback and complaints to the...

  • Customer Service Advisor

    1 week ago

    Scoresby, Victoria, Australia Cummins Full time

    Customer Service Advisor - PARTS INTERPRETEROur culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through...

  • Customer Service Representative

    1 week ago

    Scoresby, Victoria, Australia Veritas Recruitment Pty Ltd Full time

    Work Type: Temporary Full TimeWork Mode: OnsiteIndustry: Call Centre & Customer ServiceLocation: Scoresby VictoriaSalary:$ $35.00 Per HourReference: BH26761Working for a worldwide marketer and distributor of consumer products, we are seeking an experienced Customer Service Representative to join a highperforming team for a 6month period.Located in Scoresby,...

  • Customer Service/administration

    7 days ago

    Scoresby, Victoria, Australia New Start Australia Full time

    Customer Service / Administrator All rounder Monday to Friday 8.30am to 4.30pmOur Client is Australia's leading supplier of industrial and safety products. Right now they are looking for a Customer Service / Administrator allrounder to join their friendly team based at Scoresby VicAbout you: Experience in a Customer service / Administration role Excellent...

  • Admin / Customer Service

    7 days ago

    Scoresby, Victoria, Australia Labour Hire and Recruitment Full time

    ABOVE AWARD WAGES FULL TIME HOURS M F LARGE RESPECTABLE COMPANYAdministrator / Customer Service$33.00 Per HourOur Client is an Australian owned company. Based in Melbourne's Eastern Suburbs, they are a major supplier of electrical appliances.They are currently seeking anAdministrator.The role will focus on the administrative needs of the local office, data...