Customer Care Consultant

1 week ago


Scoresby, Victoria, Australia DFP Recruitment Services Full time

Job description:

Our client, Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care team

Your responsibilities will include:

  • Dispatch Service Orders to engineers, scheduling and confirming bookings.
  • Ensures customer inquiries are escalated in accordance with the Service Level Agreements.
  • Daily invoicing and monitoring of revenue/credits.
  • Liaising with internal and external stakeholders to investigate outstanding invoices.
  • Communicating with and supporting functions of the Sales and Service teams
  • Support the overall team in both a service and administrative capacity.
  • Previous customer service experience
  • The ability to communicate at all levels both internal and external to the business
  • A results focused attitude with the ability to collaborate and work autonomously
  • The ability to pick up technical information quickly
  • Adaptability and flexibility in a fast paced environment
  • Confident PC user, high level Word, Excel and Outlook (Salesforce experience will be highly regarded).


This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed.

This organisation rewards its staff based on performance and you can expect a friendly and team orientated environment.

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