Senior Manager, Customer

2 weeks ago

Sydney, New South Wales, Australia Westpac Institutional Banking Full time

How will I help?

We're looking for a Senior Manager, Customer & Obligations, Business Controls & Monitoring for our Corporate & Institutional Banking (CIB) line of business. In this pivotal role, you'll primarily manage and monitor Compliance and Conduct Risk matters, working closely with key and senior stakeholders to address control gaps and weaknesses.

You'll be responsible for designing, implementing, and managing monitoring activities within CIB, ensuring a robust approach to Compliance and Conduct Risk management. As a leader, you'll foster a culture of strong Compliance and Conduct, balancing our ethics and integrity with commercial and customer needs. You'll collaborate proactively with Client Coverage teams and the CIB Chief Operating Office on all compliance and conduct-related issues.

As part of our team of Risk professionals, you'll ensure our business operations align with our frameworks, policies, risk strategy, regulatory obligations, and the Group's risk appetite. You'll support the business in driving a strong Compliance and Conduct Risk culture, influencing day-to-day business decisions and strategic initiatives.

You'll act as the first point of contact for Compliance and Conduct policies and matters (including Conflicts of Interest) providing advice on business risks and issues. Your role includes driving regulatory change initiatives into business-as-usual activities, developing processes to ensure compliance with regulatory obligations, and partnering with the BCM Value Chain team to ensure that relevant compliance obligations pertaining to CIB's operations locally and internationally are appropriately mapped and maintained in the CIB Value Chain. Additionally, you may be required to support matters and issues pertaining to other Non-Financial Risk classes (such as Operational Risk) as and when the need arises; as part of the broader Customer & Obligations team (and the wider BCM team as a whole).

Supporting management, you'll consider the risk and control implications of key Compliance and Conduct projects, ensuring future controls are incorporated timely and cost-effectively. You'll facilitate regular monitoring and reviews to ensure operations remain within the defined risk appetite, capturing supporting metrics and thresholds. Partnering with the 2LoD Compliance and the Group Control Room, you'll drive mature compliance outcomes and develop key reporting for senior management to maintain oversight of Compliance and Conduct matters.

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled

What do I need?

To be successful in this role, you'll need 5-10 years of experience in Regulatory Compliance in banking. Your background should include experience in obligations management and remaining up-to-date with relevant regulatory requirements, exposure to the management of Conflicts of Interest, and broader Conduct Risk matters. Experience within the Corporate & Institutional Banking business, or the broader Institutional Banking & Markets division, is essential.

Your ability to build relationships and work as part of a team will be crucial. You'll need to be proactive, organised, and focused on outcomes, with a strong customer focus. Achieving objectives in a changing environment requires flexibility and commercial acumen. You should be able to translate complex issues into simple terms and communicate them passionately. Your ability to influence stakeholders and drive the right outcomes from a Compliance and Conduct perspective will set you apart in this role.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email

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