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Client Services Officer

3 months ago

Adelaide Region SA, Australia Calvary Community Care Full time
Adelaide, SA, Australia

Permanent

Closing on:
Sep 1 2023

Favourite

Position Description

Make a difference at one of Australia's leading health care providers

Generous salary packaging benefits, ongoing professional development and supportive team environment

Permanent Full-Time and Part-Time positions available

About the role


Our Client Services Officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately.

You will also be responsible for answering incoming calls from clients and employees promptly and courteously, providing clear and accurate information as well as rostering to ensure all patients are seen by our Support Worker team as needed.

Key Responsibilities

Establish and build rapport with all inbound enquiries to Calvary Community Care;
Adhere to timeframes for following up and resolving any open enquiries which have been escalated or which are awaiting input from Service Centre colleagues;
Provide consistent and up to date information about Calvary Community Care, Aged Care and disability services;
Record detailed and accurate notes on all enquiry interactions, including timely, detailed and consistent handovers;
Identify opportunities to improve business processes with a view to enhancing the customer experience at all times;
What you bring

Experience in Rostering (1 year minimum)

Experience in Medical Administration (1 year minimum)

Flexibility to work all shift starts, e.g.

07:00, 10:00 and 12:00

Drivers Licence

Ability to manage a switch board

Strong customer service skills

Ability to maintain confidentiality of sensitive information

About Calvary


We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do.

Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more.

Founded in Australia in 1885, we're one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

Why work for Calvary?

Please note the following:

Only applicants with a valid right to work in Australia will be considered.

Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role