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Regulatory Support Specialist

3 months ago

Sydney, New South Wales, Australia hatch Full time
This is a Regulatory Support Specialist - Uber role with Uber based in Sydney, Australia

  • Uber --

Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More about the Regulatory Support Specialist - Uber role at Uber

**About the Role**

Regulatory Support is a critical function within Community Operations at Uber, and is essential to the ongoing compliance and safety operations of our business. Regulatory Support Specialists help Uber to meet our local regulatory compliance requirements. Regulatory Support leverages several information channels to identify and report notifiable incidents to regulators, as well as respond to detailed requests for information from regulators.

**Your Impact in Role**
  • Triage and draft notifiables for regulators: Identify and draft notifiables in a timelymanner from the triage queue.
  • Assist in projects: Work on lookbacks and other ad-hoc projects identified by the team

The Experience You'll Bring
  • You will have some experience in a high-volume, fast-paced customer-facing role
  • A flair for writing - you know the right turn of phrase in all situations and a confidence in speaking - you will be the voice of Uber
  • Passion for helping others and creating support experiences that surprise and delight
  • Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution with multiple stakeholders and decision-makers
  • Skilled at handling multiple tasks at once and you have the drive to see them to completion

Additional Details

  • Weekends and holidays are required
  • Visa Sponsorship is not available



Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Uber team will be there to support your growth.

???? Please consider applying even if you don't meet 100% of what's outlined ????

Key Responsibilities

  • Collaborative Issue Resolution
  • Complaints Resolution

Key Strengths

  • Written communication
  • Service orientation
  • Verbal communication

Why Uber is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Uber not with Hatch.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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