Team Lead Revenue Excellence Center

2 weeks ago

Sydney, New South Wales, Australia Accor Hotels Full time

Company Description

Joinus at Accor,wherelife pulseswithpassion

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist.

Job Description

The Team Lead Revenue Excellence Center will be a crucial part of our Global Revenue Management team, responsible for leading a team of Brazilian support specialists.

Reporting to the Manager Revenue Excellence Center located in France, you will ensure the smooth operation and optimization of our RMS while providing guidance and support to your team members on day-to-day basis. You will collaborate with other departments and external vendors to deliver outstanding support and contribute to the continuous improvement of our revenue management processes.

These projects encompass onboarding of new hotels on Revenue Management Systems, ticketing management and efficiency optimization, steady-state support initiatives, business process and procedure updates, and the deployment of new capabilities within the Global Revenue Management Systems to hotels worldwide – with strong emphasis on revenue management knowledge and business practice.

The person will facilitate cross-functional team collaborations as well as to support hubs in the definition and implementation of their roll-out strategy.

What you will be doing:

  • Team Leadership: Lead and manage a team of Revenue Management System Support Specialists, providing guidance, mentoring, and support to ensure the team's success.
  • Technical Expertise: Use your technical skills to provide support for the RMS and assist team members in troubleshooting complex issues.
  • Project Management: Manage and prioritize support projects, including queue management, system efficiencies, process updates, and the deployment of new RMS capabilities.
  • Escalation Point: Act as the escalation point for challenging technical issues and ensure they are resolved in a timely manner.
  • Documentation: Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures for the team.
  • Collaboration: Collaborate with cross-functional teams, including IT, Sales, and Finance, to ensure seamless integration of the RMS with other systems and processes.
  • Reporting: Generate and analyze reports related to team performance, system usage, and support ticket trends.
Qualifications

Your experience and skills include:

  • "Super-user" of Revenue Management Systems, with proven expertise in revenue management
  • Revenue management experience, with ideally background in technology as a plus.
  • Fluent English skills.
  • Strong Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and onward distribution.
Additional Information

Work Locations:

  • São Paulo Accor Office (Pinheiros)
  • Hybrid work format, three times a week in the office
  • Reporting to the Global Revenue Management located in France

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