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Guest Experience Host
3 months ago
If your passion lies in creating unforgettable experiences and you're known for your dynamic customer service skills, our Phillip Island team awaits you as our next Guest Experience Host & Face to Face Lead Generator
How You'll Shine
Your role will involve welcoming and registering owners and guests, scheduling sales appointments with our onsite team, and sharing insights about local attractions. You'll ensure all necessary paperwork is meticulously completed. By establishing a genuine connection and understanding with our guests, you'll play a pivotal role in delivering a standout experience.
Collaborating closely with our resort operations team, you'll ensure a smooth and welcoming check-in process and eloquently communicate the perks of traveling with Club Wyndham. Achieving set targets and KPIs will be part of your journey, with the flexibility to work weekends and public holidays when required.
How You'll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Attractive hourly rate, boosted by incentives for meeting KPI's
- Discounted stays across our network in the Asia Pacific region
- Subsidised Private health insurance
- Birthday leave to celebrate your special day
- Professional development funding
- Generous Recognition and Referral Programs
What You'll Bring
To be successful in this role, you will be:
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Previous experience in face to face marketing or sales is highly desirable
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Opera) advantageous
- Have the ability to recognise and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
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