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Guest Experience Host

2 months ago

Mackay, Queensland, Australia Travel + Leisure Co. Full time

Deliver Exceptional Guest Experiences

At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a Guest Experience Host, you will play a vital role in ensuring that our guests feel welcome and valued throughout their stay.

Your Key Responsibilities

  • Welcome and register guests, ensuring a seamless check-in process
  • Schedule sales appointments with our onsite team, showcasing the benefits of traveling with Club Wyndham
  • Provide expert knowledge of local attractions and activities, enhancing the guest experience
  • Ensure all necessary paperwork is accurately completed and processed

What We Offer

  • A competitive hourly rate, with incentives for meeting performance targets
  • Discounted stays across our network in the Asia Pacific region
  • Subsidized private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous recognition and referral programs

Requirements

  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Previous experience in face-to-face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, and public holidays