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Guest Experience Ambassador

2 months ago

Mackay, Queensland, Australia Travel + Leisure Co. Full time

About Us

At Travel + Leisure Co., we're a leading provider of vacation experiences. Our mission is to deliver exceptional experiences for millions of travelers worldwide.

Your Role

As a Guest Experience Host & Face to Face Lead Generator, you'll be the first point of contact for our guests, welcoming and registering them, and sharing insights about local attractions. You'll ensure a smooth and welcoming check-in process, and eloquently communicate the perks of traveling with Club Wyndham.

Key Responsibilities

  • Welcome and register guests, ensuring a seamless check-in process
  • Schedule sales appointments with our onsite team
  • Share insights about local attractions and experiences
  • Ensure all necessary paperwork is meticulously completed

What We Offer

  • Attractive hourly rate, boosted by incentives for meeting KPI's
  • Discounted stays across our network in the Asia Pacific region
  • Subsidized private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous recognition and referral programs

Requirements

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Previous experience in face-to-face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

About Us

We're a value-driven organization that promotes continual growth and development for our people. We're committed to delivering exceptional experiences for our guests, and we're looking for like-minded individuals to join our team.