Logicstics Operations and Customer Service Assistant
1 week ago
The Role:
- Full time, permanent
- 7am to 4pm
- Monday to Friday, alternate Saturdays (RTO available on weeks where Saturdays are worked)
- Full training provided
- This is an onsite job and cannot be done remotely
Position Overview:
Come and discover the opportunity to join the Mr Roses team as the logistics operations and customer service assistant In this role, you'll become a critical team member of Mr Roses and receive hands on training on the various operations that it takes to run one of Australia's leading online florists.
As the logistics operations and customer service assistant you will learn how to despatch daily orders, become the first point of contact for our various courier, fulfilment and logistics partners, and work with our current customer service team to assist with sales and enquiries.
Key Job Activities
As a logistics operation and customer service assistant, your key job activities will include, but are not limited to:
- Communication and correspondence with logistic and fulfilment partners
- Despatching daily orders through our relevant systems
- Communication and escalation with third party affiliates
- Liaising with the website developers
- Sales and customer service
- Responsible for serviceable regions updates
- Data entry and management
A Successful Applicant
- Immediate Start
- Can work independently
- Tech Savvy
- High level of interpersonal, organisational and communication skills paired with a good attention to detail
- Microsoft Office literate
- Good written and verbal communication skills
- Willingness to learn
Experience:
- Recommended: 1 year experience in customer service
- Recommended: previous experience with Ready to Ship (not essential)
Ready to apply?
Job Types:
Full-time, Permanent
Salary:
From $27.00 per hour
Ability to commute/relocate:
- Alexandria, NSW 2015: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location:
In person
Expected Start Date: 05/06/2023
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