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Data Centre Operations Assistant

4 months ago

Alexandria, Australia VOCUS Full time

Join an ambitious Telco in an exciting phase of growth
- Thrive in a company with a great working culture and great leaders
- Do It. Own it. Love it.

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the role**
As a Data Centre Operations Assistant, you’ll be responsible for providing exceptional customer service and assistance to our clients regarding facility operational matters, remote hands, remote support and facility related support. You’ll be monitoring facility infrastructure, access control and security in Sydney and providing remote assistance to other Vocus Data Centres nationally.

Your key responsibilities in this role will include, but are not limited to:

- Processing of customer request tickets and responding to facilities issues as they arise.
- Answering incoming office calls, administration and assisting with site order/cleanliness activities and tidiness of the comms room/infrastructure.
- Facilitating tours of the facility for potential and existing customers.
- Liaising with Telco’s and vendors to deliver cable and infrastructure deployments.
- Performing cross connect installs and connections; ensuring regular maintenance activities with contractors are completed.
- Operational checks and inspection of plant/equipment and perform regular onsite WHS audits and assessments.
- Implementing and maintaining DC documentation and records, and assisting in the creation of regular reporting and site documentation.
- Support in organising maintenance agreements/proposals and perform meetings with customer and vendor audits as required.
- Assisting Vocus staff/teams, receiving and managing deliveries/logistics activities; raising Purchase orders and processing as required.
- This position will require 24/7 on-call and after-hours availability (rotating roster) for emergency response where required. Flexibility in operating out of any of the four DC facilities in Sydney will be required._

**About success in this role**
Your deep customer focus and proven building/facilities experience will determine success in this role. As an individual who demonstrates understanding of data communications services and systems and driven in assisting teams, you’ll be joining likeminded individuals who focus on adding value and delivering services that make a difference. Additionally, you’ll bring to this role:

- Previous experience in a similar Data Centre Operations role and working within a large, distributed enterprise environment.
- Telecommunication, Helpdesk and/or building/facility management experience.
- Solid understanding of data communications services and systems, electrical/mechanical systems and principles, and network hardware - switches, routers and cabling.
- Certificate in Electromechanical Engineering and ACMA licence for cabling, highly desired.
- Keen interest in Technology and willingness to learn, grow and develop.
- Ability to work autonomously, whilst also a team player with the ability to take and execute instructions.
- Knowledge of information security principles and best practices such as ISO 27001 and experience in managing Data Centre security risk.
- Strong customer focused and proficient in Microsoft products.

**The extra stuff we know you want to know**
We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**
We’re a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

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