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Retail Store Manager

2 months ago

Melbourne, Victoria, Australia Kuwaii Full time

About Us :

Established in 2008 by designer Kristy Barber, Kuwaii is duly esteemed for making beautiful, intelligently designed clothing and footwear for women.

Kuwaii is an inimitable alternative to mass-produced fashion. Made in Australia, Melbourne to be precise, each article is meticulously designed to last, and to be cherished.

About You :

Join our team as a Store Manager for an iconic Melbourne sustainable brand, enjoy benefits like paid birthday leave, extra menstrual leave, seasonal wardrobe allowance, and work in a fun, supportive, and ethical small business setting.

We are looking for a dedicated team player who values exceptional customer service, slow fashion, and is an organisational powerhouse We are ideally looking for someone who has a vibrant side hustle of their own, and is looking for an ongoing and fulfilling part-time role. Our offer includes a permanent part-time position over 4 days, delivering flexibility and purpose in harmony, with one of Melbourne's most iconic slow fashion brands.

Position Summary :

About Us:

We're seeking an exceptional individual to take the reins as the Manager of our iconic City store. As a driving force in our Store Management team, you'll lead us towards success with sustainability at the forefront.

What You'll Do:

Your role encompasses the holistic store performance. Exceptional customer service and exceeding budget targets guide your actions. As a sustainability advocate, you'll inspire teams and spearhead sales while upholding our eco-conscious ethos.

Your Impact:

Being a cornerstone of our Business Management team, your strategic insights will fuel brand growth while staying aligned with our sustainable vision. Your focus on growth avenues will drive store expansion while upholding our eco-friendly identity.

The Role:

Your schedule will be 4 days Monday to Friday, with some weekends required. Juggling multiple tasks, nurturing relationships, and maintaining composure in a dynamic environment will be your forte.

Key Attributes We Seek:

Leadership and Mentorship: Your innate leadership guides teams towards excellence.

Sustainability Vision: Your commitment to sustainable practices aligns with our brand's core.

Efficiency and Organisation: Juggling tasks with precision comes naturally.

Sales Acumen: Your personal sales technique contributes to our store's mission.

Advocacy: You champion the best interests of both the business and the environment.

Benefits We Offer:

Paid Birthday Leave Day: Celebrate your special day with paid time off on us.

Extra Menstrual Leave: 2 extra sick days a year for menstrual leave.

Permanent Part-Time: Approximately 4 days a week, with some weekend days, as required.

Ethical Impact: Drive real change in our ethically minded business.

Seasonal Wardrobe Allowance & Bonuses: Always wear our product with pride.

Generous Discounts: Enjoy substantial discounts on Kuwaii stock, for friends and family too.

Early Access to Sales: Be among the first to grab exclusive deals.

Super Supportive Team: Embrace a fun and supportive work environment.

Small Business Framework: Thrive within a small business, slow fashion setting.

Employee Recognition: Your contributions are celebrated as part of our values shout-out.

Why Choose Us:

Embark on a journey of professional growth, where your skills and passions are celebrated & nurturned. Our collaborative environment thrives on innovation and sustainability-driven empowerment.

If you're ready to lead, inspire, and drive our pursuit of an eco-friendly future, apply now. Join [Company Name], an iconic Melbourne-based sustainable brand, and be a beacon of sustainability.

Application Details:

Submit a cover letter outlining your fit for this role. Become part of our sustainable movement and make a meaningful difference.

Note: This is a permanent part-time position, with working days varying between 4-5 days.

Location: Melbourne

We're excited to welcome you to our team

Key Requirements :

Knowledge:

  • At least 1 years proven experience in a similar role
  • Knowledge of the microsoft office package - excel and word
  • Proven sales philosophy
  • Powerful leading skills and business orientation
  • People and customer management skills
  • Strong organisational skills
  • Good communication and interpersonal skills
  • Ability to lead and mentor staff
  • Ability to propose innovative ideas to increase market share

Training:

  • Fashion or related tertiary education considered advantageous
  • Knowledge of the following software:
  • Lightspeed POS
  • Shopify

Job Responsibility :

As a role model for the team and business, you will need to demonstrate superb sales leadership skills in respect to building your personal customer base and VIPs, driving customer retention rates & up-selling to ensure that all sales opportunities are maximised, while ensuring that the "Kuwaii Why" is maintained and communicated at all times. As a leader you will take ownership in leading your team, ensuring that they have exceptional brand and product knowledge while also ensuring that they deliver the highest level of customer service. You will be responsible for building a highly motivated team while providing the Designer with information and industry expertise in relation to customer needs. We expect that you drive and implement strategies to maximise product performance by leveraging visual merchandising, staff training and customer service.

  • Maintain the highest level of customer care and operational performance of your boutique.
  • Consistently drive sales through communication and motivation.
  • Uphold the KUWAII brand by providing leadership, coaching and performance feedback to all team members.
  • Effective management of inventory and financials, loss prevention and average sale amount.
  • Work with and provide feedback to the Manager and Designer/Owner to strategically improve customer experience, product and services.
  • Develop an understanding of the customer profile for the store to enhance up-sells, promotional opportunities and increase sales.
  • Manage VIP customer engagement, nurturing existing VIP clientele and generating new VIPS.
  • Maintain consistent communication levels with internal and external customers, head office and other stores.
  • Provide feedback on opportunities on product and seasonal store buys.
  • To lead by example in the level of customer care and company culture.
  • Maintain a consistently exceptional level of presentation and set an example to our other team members.

Job Functions :

Store management

Job Benefits :

  • Paid Birthday Leave Day
  • Extra days Menstrual Leave
  • Rotating roster for work-life balance - mostly Mon-Fri but with a few weekends
  • Approximately 30-35 hours per week
  • Generous product discounts and bonuses

Selling Point :

Work for one of Melbourne's most iconic slow fashion brands, with a passionate team and fantastic benefits.

Contact :

Kristy Barber

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