Product

1 month ago


Melbourne, Victoria, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary:

Retail Point of Sale, Payments Production Support Lead 10+ Years Experience in Retail Application Support Language Support, Excellent Written and Orals skills Must Have Point of Sale (On premise and Cloud), Payments Experience Aptos POS, App-builder, Adyen Payments, POS Images .NET, AWS, NoSQL, Shell Scripting Experience with Apple and Zebra mobility devices running POS, SIM, Fulfilment apps.

Mandatory Skills:

  • The candidate should be a technical lead with 10+ years and in-depth knowledge on .Net, REACT, MYSQL, AWS and google analytics.
  • Should have good Aptos POS Domain Skills and Payments Experience Aptos POS.
  • Should have extensively worked with Retail customers.

Duties and Responsibilities:

  • Leads day to day Store Support & Technical Operations.
  • 24 x 7 Store Support (Global Stores) planning & execution.
  • Primary POC for SLA Measurement & Reporting.
  • Leads WSR, MSR and QBR meetings and reporting with customers.
  • Leads Forward planning for Key Events, Peak Season support.
  • Responsible for Major Incident Management and Technical RCA.
  • Execution Lead for reduction in overall Incidents, Service Requests, Non-Ticketed work.
  • Primary SME for Applications Support – POS, Payments, Selling applications.
  • Support for Typical Operations - Physical Inventory, Inventory Adjustments, Year End Activities, Reconciliation, Foundations PLUs accuracy, Receipt header footer, Printer and Peripherals management.
  • Responsible for SOP Creation & Execution.
  • Support for Application Packaging, Release Management, Production Monitoring & Tools Strategy.
  • Support for Automation initiatives through point solutions/Scripts or enterprise grade solutions like UiPath, Automation Anywhere.
  • Maintains ROI for Automation delivered by support team to customers.
  • Collaborate with observability teams to create POS Dashboards on Splunk or any other APM.
  • Liaisons with local Vendors - Hardware (Store Servers, Store IT Rack Equipment, Registers, Mobile Devices).

Salary Range: >$100,000

Date Of Posting: 07/31/2024

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

About Cognizant:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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