![Stamford Hotels & Resorts](https://media.trabajo.org/img/noimg.jpg)
Communications Agent
2 weeks ago
Job No:
STAM
Location:
Melbourne
We are currently seeking an enthusiastic and customer oriented Front Office Communications Agent (all rounder) to join our a Front Office Department on a Full Time basis.
In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Melbourne.
Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.
Responsibilities:
Deliver exceptional 5 star customer service
Maintain punctuality, efficiency and courteousness at all times
Promote the Company's philosophies, Credos and Core Values
Extend a personal service to guest requirements and following through to completion.
Be aware of VIP guest movements, hotel events, local attractions and activities
Must be able to work various shifts including mornings, evenings, weekends and public holidays
Skills and Experience
A passion for delivering exceptional guest experiences
Excellent communication skills with guests, management and team members
Proficient in second language (added advantage)
Be extremely team orientated
Culture and Benefits
As a team member with us you can expect to receive:
Opportunity to progress within the organisation
Free staff meals
Laundry on site
Discounts within the group on Food & Beverage and Accommodation
Be apart of our Employee Referral incentives and get paid to work with a friend or previous colleague.
Get noticed for your great work through our Rewards and Recognition program.
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