People and Culture Support Officer

2 weeks ago

Melbourne, Victoria, Australia Whitehorse City Council Full time
Salary $76,294 to $87,260 per annum + 11.5% Superannuation

  • Permanent
  • Hybrid work model
At Whitehorse City Council, community is at the heart of everything we do.

To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times.


The five pillars of our transformation focus on:

  • Excellent Customer Experience and Service Delivery
  • Great Organisational Culture
  • Innovation and Continuous Improvement
  • Good Governance and Integrity Long Term Financial Sustainability


Our People and Culture Department are a key enabler supporting all services and people across Council to deliver on our Community Vision 2040 and transformation journey.

We are a highly collaborative team working in an agile and fast-paced environment underpinned by our organisational values and a service driven approach

The role:


Reporting to the Coordinator People and Culture Support Centre, this newly created position is a high volume, customer service oriented frontline provider of quality People and Culture services.

The role supports leaders, employees and volunteers providing timely, accurate and informed advice, whilst coordinating and administering effective and quality services across the employee and volunteer life cycle.

The role also actively contributes to developing and administering people and culture policy/ procedure, process and systems and continuous improvement.


About you:


Key to the positions are highly developed organisational skills including the prioritising of workloads, managing multiple and demanding deadlines and undertaking administrative tasks.

Excellent interpersonal skills with demonstrated customer service focus and skills will see you be successful in this role.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Transformation:

  • We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information


Further information is available from Lisa Sam on To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 1 July 2024.

**Come and join the transformation

  • Download the

Position Description:
_

**_People and Culture Support Officer
- *
  • City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
  • Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US


The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people.

Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.


Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates.

Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community.

Our employees help us achieve these goals

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to be

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