Account Manager II

2 weeks ago

City of Yarra, Australia InComm Payments Full time
Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

The Strategic Partnership Manager will play a pivotal role in the management of key strategic national and global partnerships across the Incomm AU/NZ business. Reporting to the Director Retail and Products the role will be responsible for the end-to-end management, growth and innovation for both existing and new partners across the 3rd party gift card market for both physical and digital content, with a clear focus on driving sales growth and customer engagement.

Responsibilities
  • Implement new product launches for both digital and physical prepaid products.
  • Drive sales growth that provides positive commercial outcomes for both the partner and Incomm.
  • Collaborating with a wide variety of functional areas within the Australian and Global InComm business, such as Sales, IT, Finance, Marketing, Operations and Product counterparts in the US to develop and provide all information that is required to set up and launch products in InComm retail and digital channels.
  • Manage the relationships with key product partners, continually seeking new opportunities to increase sales and expand product offering to include both InComm's digital and 3rd party gift card capabilities.
  • Identify product gaps and generate innovative ideas to enhance market share and drive growth.
  • Manage the Marketing and Promotional activities for your assigned product partners to drive sales growth, including:
    • Participation in internal/external sales planning sessions for assigned product partners to maximize promotional opportunities.
    • Develop and deliver quarterly business plans and sales reviews.
    • Working with Product and Account Management Teams to plan and execute marketing campaigns, working closely with stakeholders to achieve ROI and brand awareness, manage marketing and promotional calendars, budgets and placement of products.
    • Negotiating commercials and contracts in consultation with Director of Product.
  • Manage the end-to-end product process for physical and digital gift card content, including:
    • Billing, card production, encoding, card design, PO, image, logo and trade marketing requests, reporting and all other aspects of product sales
    • POSA card and Digital Certificate set-up and launch
    • Card Production forecasting
    • Coordination of IT integrations and internal set up with key stakeholders
    • Assist management in the development and evaluation of rolling sales forecast and sales budget.
    • Acting as facilitator between the client and internal InComm support functions, including Operations, Billing and Reporting
    • Ensure strategy and tasks are aligned with the goals and vision of the wider business.
Qualifications
  • Minimum 2-5 years of work-related experience preferably in the prepaid or gift card industry
  • University degree with preference for business/marketing focus preferred but not essential.
  • Previous experience working with retail products highly preferable.
  • Willingness to learn and ambition to be successful.
  • Confident communicator, sociable and able to quickly build rapport both internally and with business partners.
  • Highly organized, attention to detail and ability to prioritize and multi-task is essential.
  • Willingness to take ownership and ability to drive projects from end to end.
  • A self-starter with the ability to work in a fast-paced environment and work equally well as part of a small team.
  • Effective oral and written communication, interpersonal, customer service and negotiating skills.
  • Ability to communicate with all levels of staff and clients in a calm and professional manner.
  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, internet and Outlook
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program- Tier 3
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