Administration Coordinator

1 week ago


Clayton South, Victoria, Australia Trelleborg Industrial Solutions - Marine & Infrastructure Full time
We are currently seeking an Administration Coordinator to join our Aftersales team to provide outstanding customer service to Trelleborg clients worldwide and will be responsible for:

  • Working collaboratively with the Service Manager and Site Service Engineers in scheduling and planning of site service activities worldwide.
  • Keeping the site service and service agreement schedules up to date.
  • Assisting in the maintenance and operation of the technical support case management system, e.g., reporting, engineer follow ups, conduit to site scheduling, etc
  • Maintaining and monitoring Service Engineer records including but not limited to visas, medical status, safety cards, offshore qualifications, drug & alcohol testing and expense claims
  • Ensuring site job reporting requirements are submitted complete and in a timely fashion
  • Preparing billing and charge out summaries
  • Maintaining administrative compliance in third party systems such as ISNET
  • Ensuring Service Engineers spares inventories are regularly replenished
  • Administering customer service survey process
  • Identifying gaps in current process & operations, suggest and implement process improvements as appropriate
  • Providing general admin support to the Service team as required

The key Skills/Qualification/Experience required are:

  • Secondary school as a minimum, diploma or vocational experience well regarded
years appropriate work experience in a similar role, e.g., service coordination & dispatch, customer service or office administration

  • Competent with MS Office suite of products
  • Experience dealing with external customers
  • Experience with an ERP esp. Dynamics AX 2012 / AX 365 desirable
  • Australian or New Zealand citizenship or having a valid visa for working in Australia.

Competences:

  • Administration and clerical skills
  • Customer Service
  • Communication, negotiation and interpersonal skills
  • Report / proposal writing skills
  • Time management and planning
  • Strong written and verbal English skills.
  • Ability to show initiative and problemsolving skills.
  • Ability to build and maintain client relationships.
  • Understanding of various sales techniques.
  • Motivated to learn about our products and our industry.
  • Attention to detail.
  • Don't delay We're hiring as quickly as possible._
At Trelleborg our people are #shapingindustryfromtheinside

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