Customer Service Officer
1 week ago
Reporting to the Team Leader, Enrolment Communications and Customer Service, you will be responsible for being the first point of contact for public queries relating to their enrolment in relation to enrolment issues.
You will support the Enrolment Service Delivery Team by:proving back up and break/leave relief; support the delivery and evaluation of communication campaigns and enrolment activities; assisting the Team Leader Services Delivery in Enrolment Services Officer duties during peak periods; and contribute to the development and ongoing review of enrolment processes, procedures and publications.
What you'll bring to the role- Excellent written and verbal communication skills, including the ability to liaise effectively with a variety of stakeholders
- Ability to work flexibly as part of a team
- a separate document with responses to Key Selection Criteria (KSC) 4.1, 4.2, 4.3, 4.4 and 4.5 as listed in the position description.
We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.
Successful applicants will be required to satisfy character clearance requirements, including but not limited to national police check and working with children check.
We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve.
We aim to create a workplace that is inclusive, equitable, and safe for all.In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants for disclosure of specific political activities that could compromise the perceived independence of the organisation.
Please click here to read more.-
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