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Clerical Administrator
3 months ago
Clerical Administrator to join our team in
Melbourne.
We're Recovre
Our mission is to protect and promote possibility - for everyone.
We're driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do.
We care about helping people thrive every day. Its life-changing stuff.Our team values building human relationships and connections beyond rehabilitation.
From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.
Position Purpose
- To provide high quality customer service to Recovre customers and internal stakeholders.
- To provide a high level of customer service to consultants and Managers to drive productivity and efficiencies.
Accountability Description & Weighting
Customer service - External customers;
- Develop and grow strong external customer relationships.
- Promote of culture of improvement within the CSO team through process improvement or efficiency.
- Understand the range of Recovre services to support the business where appropriate.
Customer service - Internal customers/Support to consultants and Managers;
- Assist consultants and managers to provide an excellent level of service to our customers and generate repeat business
- Search for and communicate ways to improve customer service
- File management including assisting with consultant case activities where appropriate e.g. funding requests
General Office Administration;
- Undertake relevant administrative tasks to ensure office runs smoothly and staff are able to undertake their daily tasks.
- Ensure high productivity of all staff through efficient and well organised administrative processes and activities.
- Manage invoices including equipment invoicing, supplier and contractor invoices in procurement.
Document management;
- Ensure appropriate and efficient document management including file make (where applicable), storage/archiving and retrieving files.
- Undertake and produce relevant documentation via typing and word processing activities as requested.
Report generation;
- Generate reports as required for customers or internal reporting, e.g. outcomes, productivity, BI tool, WorkCover/Insurer Statistics/reporting.
- Review relevant reports to ensure high level of customer service i.e. unallocated cases.
Project /Specific task management;
- Undertake project work as negotiated with Team Leader and state / regional manager e.g., Case management system roll out.
Experience Knowledge & Skills
Essential:
- Superior customer service skills.
- Good knowledge of office administration.
- Team player.
- Excellent written and verbal communication skills.
- High attention to detail.
- Excellent time management skills.
- Strong MS office and keyboard skills and knowledge of programmes /systems.
- Proven ability to prioritise.
- Planning and organising.
Desirable:
- Knowledge of Workers' Compensation industry and/or other relevant legislation, services.
- Confidence and resilience in taking and managing phone calls.
- Past experience in a corporate environment would be advantageous given our position within the Marsh Australia business and daily use of their internal systems.
About Marsh:
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._
