Case Manager

2 weeks ago

Melbourne, Victoria, Australia u&u Full time

With a relationship of over 10 years with this client, it is my pleasure to assist them in finding a new Case Manager.

Ideally you will be an experienced Case Manager, however we are also open to training you up if you do have any accident and illness claims experience.

  • Manage claims from start to finish
  • Carlton location - walk from Parliament Station;
  • Family feel environment - extremely supportive & welcoming team;
  • Ongoing training and support provided;
  • Discounted insurances; and
  • Personal training and a focus on wellbeing.

Managing a portfolio of claims, and within a team of 5, plus Claims Assistants to support you, your responsibilities will include:

  • Assessing and determining provisional and ongoing liability on claims;
  • Coordinating services including medical treatments, recovery, return to work, dispute management and legal matters;
  • Maintaining regular and appropriate contact with all parties to determine the injured/ill claimant's progress and possible barriers to progress, or any risks of delayed return to work, recovery and finalisation;
  • Regularly reviewing all aspects of the claim, including service provision, appropriate treatment, and adherence to protocols and guidelines;
  • Maintaining accurate files and ensuring deadlines are met;
  • Dealing with recoveries;
  • Authorising payments; and
  • Answering telephone calls and assisting clients with general and claim related inquiries.

If you are feeling like a bit of a number in your current role, and only get to manage a small portion of the life cycle of the claim, I highly recommend you chat with me about this opportunity. You will be an integral part of this small team, and will have the ability to continue to learn and grow whilst you manage the claim from assessment, to finalisation.

Surround yourself with people who make you happy and support you

To be considered for this position, we are seeking:

  • Accident and illness claims experience at Claims Assistant, or Case Manager level. We are happy to start you off with a smaller portfolio if need be;
  • A passion for team-work and service. This is a team of really genuine and supportive individuals, who provide exceptional service;
  • Professional communication skills both written and verbal; and
  • The ability to work in the office full time. This is not a hybrid role.

Interviews will be held immediately so please apply now and good luck

How to Apply

For more information or a confidential discussion please call Lauren Clark at u&u on quoting reference number 34170.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at

Please submit your resume in Word format only.

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