Case Managers

1 week ago

Melbourne, Victoria, Australia Hudson Australia Full time

Our client, a claims management company, is seeking permanent
Case Managers (Claims) based in inner city/ fringes of Melbourne CBD.

-
Competitive compensation and benefits package
:

-
Hybrid work arrangements will be introduced, pending training / competency
:

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Contribute to consumer advocacy and make a positive impact.

The company
Our client, a claims management company, is dedicated to delivering exceptional service to clients. They are passionate about assisting clients in navigating complex financial situations, specialising in managing claims for add-on insurance. Join their expanding team and contribute to their mission of excellence in consumer advocacy.

Position Overview


As a Case Manager (Claims) you will play a pivotal role in efficiently and effectively managing and resolving client cases.

You'll handle a caseload of add-on insurance disputes, engage with stakeholders, and utilize your financial services expertise to achieve positive outcomes.


Key Responsibilities

  • Manage a caseload of addon insurance disputes, ensuring timely resolutions.
  • Drafting submissions to regulators/administrative bodies and or clients.
  • Communicate effectively with clients, providing updates and guidance.
  • Collaborate with internal teams and external stakeholders for necessary information.
  • Conduct negotiations for mutually agreeable solutions.
  • Ensure compliance with internal policies and industry regulations.
  • Utilise strong writing and communication skills for case summaries and reports.
  • Monitor adherence to internal and external dispute resolution guidelines.
  • Act as a liaison between clients and the company, maintaining professionalism.
**About You: - Demonstrated experience in a financial services role (superannuation, banking, credit unions, insurance or legal regulatory services) is advantageous.

  • Understanding of internal and external dispute resolution processes.
  • Experience at drafting submissions to regulators/administrative bodies and or clients would be a bonus
  • Familiarity with AFCA (The Australian Financial Complaints Authority) would be advantageous.
  • Excellent written and verbal communication skills.
  • Proven ability to manage a caseload and prioritise tasks.
  • Exceptional negotiation and problemsolving skills.
  • Detailoriented with accurate recordkeeping.
  • Knowledge of financial products and services.
  • Commitment to industry regulations and compliance standards.
  • Professionalism and a clientfocused mindset.
  • Passionate about consumer advocacy.
**Why Join Our Client

  • Be part of a dynamic, rapidly growing and market leading financial services company.
  • Hybrid work arrangements will be introduced, pending training / competency.
  • Opportunity for professional growth and development.
  • Competitive compensation and benefits package.
  • Collaborative and supportive team environment.
  • Contribute to consumer advocacy and make a positive impact.
  • Hybrid working environment.

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