Senior Product Operations Manager

1 week ago

Banana Shire, Australia Clari Full time
Clari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is you ready to achieve remarkable with us?

About The Team

The R&D Operations team at Clari helps drive Product/Engineering strategic planning, product delivery and effectiveness, operational coordination, and rhythm while driving visibility and coordination within R&D and with our customers and stakeholders. We also love data that helps our teams be more effective in all that they do. If you love working in an Agile environment that values collaboration, innovation, and continuous improvement, we can't wait to meet you.

About The Role

You will partner with our global R&D organization as part of the Product Operations group to help facilitate product planning, tools, processes, & meeting cadences. You will be part of the larger R&D Operations Organization at Clari, responsible for supporting our product and engineering teams.

This is a hybrid opportunity based in Kraków, Poland. Candidates must be based in Krakow or the area of Krakow, Poland.

Responsibilities

  • Create and leverage critical templates for the product teams
  • Templates for decks that communicate strategies and roadmaps (eg. All Hands meetings)
  • Templates for business cases and product meetings such as weekly business reviews
  • Implement, evangelize, train, and manage tools that support the product management tool stack. (Eg: Idea management tools and processes, road-mapping tools, analytics tools, and other documentation tools)
  • Help coordinate the site activities for annual and quarterly planning processes along with other Site R&D Ops leaders. (Includes helping teams prepare initiatives for quarterly planning, helping PMs with their 1-pager and business cases for annual planning, and being a point person for questions on the overall process)
  • Create and leverage critical artefacts that help the product team communicate inside and outside the organization - building or helping create decks, documentation, wiki pages, and release notes
  • Manage internal stakeholders through the whole feature roll-out process, including tracking, cohort definition, customer communication, and internal field enablement creation
  • Drive or contribute to running complex cross-geo programs apart from the Product Operations Roadmap (Eg. Voice of the customer program or our analytics and feedback support for product lines)
  • Gather and operationalize all customer and internal feedback
  • Coordinate interlocks with other departments to drive, collect, and operationalize feedback (such as customer feedback, feedback on processes, strategy, and plans)

Requirements

  • 4+ years in a similar role or has worked in Product Management or Program management in R&D
  • Deep understanding of the product development lifecycle and experience with a SaaS solutions provider
  • Experience scaling product management teams through various processes and tooling
  • Experience coordinating teams and processes in a multi-geo environment
  • Strong communicator, written and verbal, with good presentation skills
  • Can Influence without authority
  • Data fluent: can help with product manager needs to gather and present data: Customer usage, Product telemetry, Business data, market data

Perks and Benefits @ Clari

  • Team-bonding activities and company-wide events
  • Flexible working hours
  • Annual Well-being and Professional Development stipends
  • Private Healthcare and Multisport Pass
  • Paid maternity and paternity leave
  • Stock options

You'll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you


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