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Case Management Associate

3 months ago

Adelaide Region SA, Australia Toll Group Full time
Company Description


Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services.

We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.


Job Description:

An exceptional opportunity exists for a Case Management Associate to join our Toll Transitions team based in Adelaide.

This position supports a team of Case Managers who work closely with multiple Defence families and providers to ensure seamless relocation services across the nation from start to finish.


As a Case Management Associate you will provide dedicated administrative assistance to Case Managers during posting cycle, that supports intensive case management and workflow support.

This is an entry-level position, that offers long term career growth development opportunities and a positive team environment where you'll feel encouraged to grow and make a positive impact.


As a Case Management Associate, you will:

  • Provide administration assistance to a team of case managers in order to deliver a high-quality end to end relocation experience to relocating ADF members and their families.
  • Database reporting, data entry of case records, initial assessment of cases, assigning cases to be actioned by case managers
  • Coordinating third party suppliers and vendors who provide accommodation, travel, housing, and removal services to members
  • Contribute to overall continuous improvement activities, accomplishments, projected activities and business case requirements

Qualifications:

To be successful in this role, you will need:

  • Previous administrative experience, preferably in a large organisation that is service orientated
  • Similar experience in government, recruitment or insurance industry is highly desired
  • The ability to interpret policy
  • The ability to build and maintain effective working relationships with team members and stakeholders in a dynamic 'operations centre' environment
  • High attention to detail
  • Excellent communication skills
Additional Information

Be Connected


With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture.

Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.


To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.