Customer Experience Consultant

1 week ago

Brisbane, Queensland, Australia DDLS Australia Full time
We are the best-in-class, vendor-certified, IT training for businesses.

We celebrate you; our people do incredible work and deserve great rewards.

We are Lumify
It's not a word you'll find in the dictionary, but it's a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It's about striving to be smarter, to do better, to go further, and to shine brighter. Our purpose is to turn change into opportunity by upskilling the world for tomorrow.


From first-time students to career-changers, upskillers to promotion-seekers, and support techs to CTOs, we encourage modern learners to embrace change and turn it to their advantage.

We empower them to decide when and how they learn.

What's the opportunity?

We are looking for a Customer Experience Consultant to join our Brisbane Campus to provide our internal and external customers with an exceptional experience upon every interaction.

This role will involve a high level of administrative support to support high level of service delivery to our customers.

This role will be based in our Brisbane Campus, Monday-Friday.

What will I do?
Resolving client queries which includes acting as the escalation point on campus to resolve client matters.

  • Proactive classroom/student management and maintenance
  • Equipment and classroom setup for every class
Basic hardware management (identify and troubleshooting problems in classroom, public areas and staff/ office locations)

Cleanliness, room presentation

Communicating WHS requirements to students and staff

  • Communicating and supporting training communication to student
  • Trainer management
  • Provide training and support to trainers onsite for use of all equipment
Provide first level support for trainers - troubleshooting, customised room set up etc

  • Support our trainers by managing special requests and student meal orders.
  • Campus Management
  • Manage Company and Group Events on campus
Facilitate key Group messaging/ communications across all companies on campus

  • Manage support services; cleaning, air conditioning, building maintenance, compliance with fire and security, campus suppliesSales support including generating quotes, calling clients from sales call lists, live chat responses, outbound client calls, client reporting, allocation of enquiries, creation of new leads, adding Purchase Orders to courses
Administration Support including entering and analysing course evaluations, following up with tentative bookings, updating student records, ensuring students have course ware, ordering office supplies

  • Booking management, processing of bookings, transfers, cancellations, invoicing, adding contacts to Edgar, Merging of Contacts & Accounts, Change of ownership for Contacts & Accounts, Creation of opportunities and quotations.

What have you accomplished?
You have a client focus

You have professional integrity

You focus on quality

You have responsibility and passion

A minimum of 3 years Customer Service experience

Effective time management skills, and ability to take initiative in the workplace.

Excellent written and communication skills

  • Proven ability to work under direction, and as part of a team

Why are we the right fit for you?
Generous remuneration

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community

  • We celebrate you; our people do incredible work and deserve great rewards
Lumify's culture is driven by a shared passion for change. Nothing stans still in the world of technology, and nor do we.

About Lumify Group
With over thirty years' tech expertise under our belts, we're the original early adopters.

We're on a mission to narrow the digital skills gap:
to equip people with the expertise and knowledge they need to flourish in a future where technology rules.


Through our three core brands - Lumify Learn, Lumify Work and Lumify People - we're able to deliver on the full spectrum of IT training.

So no matter what your skillset, where you are in the world, or how you prefer to learn, we can make it happen.

At Lumify, we transform our team and supercharge our own careers.

We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you'd like to be a part of, we'd love to hear from you.

Today, over 200 likeminded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.


_ _
We are Lumify. Together, we are shining a light on future learning.

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