Guest Experience Manager, Wai Ariki Hot Springs

2 weeks ago

University Of Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

Guest Experience Manager, Wai Ariki Hot Springs & Spa

New Zealand, Wai Ariki Hot Springs & Spa - Rotorua 3010

  • An unforgettable, authentic, worldclass guest experience


 Brand new facility
  • Hot Springs and Spa
  • Rotorua the beating heart of the North Island

"Ko te ihu o te waka kei Maketu, ko te kei o te waka kei Tongariro"


Handed down through generations, journey back in time and experience an exquisite series of age-old healing practices in a setting that calms the mind.

As a sense of place, we pay homage to those who have walked before us, our tipuna, offering a beautiful selection of rituals drawn down from Ngati Whakaue Maori Culture, traditions, and nature's own Aotearoa.


Welcome to Wai Ariki - a world class unique cultural and spa treatment experience that is proudly Ngati Whakaue Maori.

This brand-new facility is a jewel in Rotorua's crown, bringing together the historic healing qualities of the geothermal waters with our unique Ngati Whakaue Maori culture to bring a truly outstanding experience to visitors, within a spectacular setting.


About the Role


This is a unique opportunity, guided by a strong Ngati Whakaue Mori cultural story to establish a world class Spa and Wellness facility.

Kaupapa Ngti Whakaue Maori principles, (manaakitanga, whanaungatanga and aroha) underpin the Spa's unique 'point of difference' and authenticity.

The Guest Experience Manager is responsible for the experiences guest have when they visit Wai Ariki.

By building and maintaining a committed team of guest experience officers and Spa Host / attendants with a common goal to delight every visitor.


You will have oversight of the reception team and our spa hosts who attend to our guest as they experience our restorative journey, foster good relationships in a positive manner and care about bringing people together.

You must have a strong understanding of the culture, instill this among our team members to proudly represent our culture.

You will demonstrate a strong knowledge and awareness of front desk operations in a five-star working environment.

Ownership of the Guest journey touchpoints and experience across the property, ensuring it is aligned culturally and to a 5 star level of guest experience.

Key Accountabilities

  • To ensure exceptional 5star guest experiences are delivered by all team members at Wai Ariki Hot Springs and Spa
  • Work with our cultural team to ensure Ngti Whakaue story telling is taught to all team members and cultural authenticity across Wai Ariki Team is strong and present
  • Ongoing training and development of team members
  • Maintain staffing levels and team member rosters
  • Lead by example. Assist in all areas of the operation including reception, spa retail and/or other departments as/when required
  • Assist in event coordination & media events
  • To assist General Manager with requests to support the smooth running of daytoday operations
  • Foster positive and consistent guest relations, handle guest enquiries and complaint
  • Assist with marketing, sales, and promotions as required
Desired Skills & Experience

Essential

  • Held a role previously leading five star guest experiences
  • A forceful desire to make the guest the heart of what we do
  • Uncompromising commitment to resolving guest queries
  • Previous experience managing teams
  • NZ Police check
Desirable

  • Ability to understand and speak Te Reo Maori
  • Sound knowledge and understanding of tikanga and Te Ao Maori
  • An understanding of Ngati Whakaue Culture
  • An understanding of Te Whare Tapa Wha model
**This is an outstanding and unique opportunity to leave your mark in this world class facility. If you believe you have the required skills and are excited about the opportunity, we would love to hear from you.

  • Building Manager, Wai Ariki Hot Springs

    2 weeks ago

    University Of Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Building Manager, Wai Ariki Hot Springs & SpaNew Zealand, Wai Ariki Hot Springs & Spa - Rotorua 3010 An unforgettable, authentic, worldclass guest experience Brand new facility Hot Springs and Spa Rotorua the beating heart of the North Island"Ko te ihu o te waka kei Maketu, ko te kei o te waka kei Tongariro"Handed down through generations, journey back in...

  • General Manager

    1 month ago

    Melbourne, Australia Hassett Full time

    ABOUT METUNG HOT SPRINGS Peninsula Hot Springs is an award-winning geothermal hot springs and day spa with their original site based on the Mornington Peninsula. Founded by brothers Charles and Richard Davidson in 1997, the inspiration for the project began when Charles visited several hot springs while living in Japan in 1992.They are now expanding with...

  • General Manager

    4 weeks ago

    Melbourne, Australia Hassett Full time

    ABOUT METUNG HOT SPRINGS Peninsula Hot Springs is an award-winning geothermal hot springs and day spa with their original site based on the Mornington Peninsula. Founded by brothers Charles and Richard Davidson in 1997, the inspiration for the project began when Charles visited several hot springs while living in Japan in 1992.They are now expanding with...

  • Guest Experience Manager

    2 weeks ago

    University Hill, Australia Vicinity Centres Full time

    We are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces._Role...

  • Guest Experience Manager

    5 days ago

    University Hill, Australia Vicinity Centres Full time

    We are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces._ Role...

  • Guest Experience Manager

    3 weeks ago

    Melbourne, Australia Marriott Hotels Resorts Full time

    **Job Description**: **Job Number** 23126548 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Marriott Hotels creates moments that...

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24016691 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Guest Experience Manager

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23070613 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Marriott Melbourne Hotel Docklands **is looking for a **Guest Experience...

  • Guest Experience Manager

    4 weeks ago

    Melbourne, Australia AA Appointments Full time

    **GUEST EXPERIENCE MANAGER** **LOCATION: MELBOURNE** **SALARY PACKAGE: $85K + Super** - Unique Lifestyle Hotel - A new standard of accommodation - Dynamic and supportive management team **ABOUT YOUR NEW EMPLOYER** Our client is a NEW Lifestyle Boutique Hotel that boasts international career progression, fantastic benefits and great facilities. They are...

  • Guest Experience Manager

    1 week ago

    Melbourne, Australia SOFITEL Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Part of the Accor group, Sofitel Melbourne is known for its beautiful recently refurbished rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion...

  • Guest Experience Manager

    3 weeks ago

    Melbourne, Australia SOFITEL Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Guest Experience Manager

    4 weeks ago

    Melbourne, Australia Rent A Recruiter Full time

    _**We are hiring for one of our renowned hospitality clients in Pentridge. They are in search of an amazing Guest Experience Manager **_who_will lead the team of **Guest Experience Hosts and be responsible **for the development, activation, and execution of all elements that comprise the guest journey, as well as the Signature Experience offerings at the...

  • Guest Experience Manager

    2 months ago

    Melbourne, Australia Rent A Recruiter Full time

    _**We are hiring for one of our renowned hospitality clients in Pentridge. They are in search of an amazing Guest Experience Manager **_who_will lead the team of **Guest Experience Hosts and be responsible **for the development, activation, and execution of all elements that comprise the guest journey, as well as the Signature Experience offerings at the...

  • Guest Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia AA Appointments Full time

    GUEST EXPERIENCE MANAGERLOCATION:MELBOURNESALARY PACKAGE:$85K + Super Unique Lifestyle Hotel A new standard of accommodation Dynamic and supportive management teamABOUT YOUR NEW EMPLOYEROur client is a NEW Lifestyle Boutique Hotel that boasts international career progression, fantastic benefits and great facilities.They are currently seeking a talented GUEST...

  • Guest Experience Host

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementMelbourne Marriott Hotel Docklands is looking for a Guest Experience Host to join the team on a Full-Time or Part Time...

  • Guest Experience Agent

    3 weeks ago

    Melbourne, Australia Accor Apartments & Realty Full time

    Located in Melbourne’s CBD, right around the corner from the food-lined streets of China Town, you will find Mantra on Russell. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne...

  • Venue Manager

    4 weeks ago

    Melbourne, Australia Belles Hot Chicken Full time

    **Belles is an American-diner style restaurant and bar founded by two fine dining chefs and a maitre d in Fitzroy 10-years ago. Now with 6 restaurants between Sydney and Melbourne, people know us for our now infamous Nashville-style hot chicken, easy-drinking booze, soulful tunes and super warm service.** **While on the surface we may appear like another...

  • Guest Experience Agent

    2 weeks ago

    Melbourne, Victoria, Australia Accor Apartments & Realty Full time

    Located in Melbourne's CBD, right around the corner from the food-lined streets of China Town, you will find Mantra on Russell. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne...

  • Hot Water Delivery Lead

    4 weeks ago

    Melbourne, Australia Origin Energy Full time

    Drive our renewable energy strategy, to lower carbon emission and improve value for the community. - Contribute to the positioning of Origin as the leading market player! - Melbourne based | Full-Time 12 month limited term opportunity based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big...

  • Hot Water Delivery Lead

    4 weeks ago

    Melbourne, Australia Origin Energy Full time

    Drive our renewable energy strategy, to lower carbon emission and improve value for the community. - Contribute to the positioning of Origin as the leading market player! - Melbourne based | Full-Time 12 month limited term opportunity based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big...